UX Research Lead
About The Position
DXC Technology is seeking a UX Research Lead to analyze user feedback, behavioral data, and usage metrics to uncover actionable insights. This role involves conducting and synthesizing qualitative and quantitative research across the product lifecycle and product lines, developing user personas, customer journey maps, and flowcharts. The lead will also draft clear UX microcopy, present research findings to stakeholders, select appropriate testing methods, and partner with product managers to ensure usability of reporting. Additionally, the role supports enablement and adoption readiness initiatives, provides evidence-based guidance to influence product strategy, advocates for user needs and accessibility, and contributes to research standards and best practices.
Requirements
- 3+ years of experience in a UX Analyst, Researcher, and/or Content-focused role, ideally in product‑focused environments (experience in a hybrid role a plus)
- Strong command of mixed‑methods research and the ability to choose the right approach for the problem
- Experience working in cross‑functional teams and influencing stakeholders
- Ability to communicate insights in compelling, concise, and visual ways
- Familiarity with service design, journey mapping, and systems thinking
- Experience with UX and content design tools (i.e. Miro, Mural, Figma, etc.)
Responsibilities
- Analyze user feedback, behavioral data, and usage metrics to uncover actionable insights
- Conduct and synthesize qualitative and quantitative research across the product lifecycle and product lines
- Develop user personas, customer journey maps, and flowcharts based on research findings
- Draft clear, consistent UX microcopy and documentation that aligns with user needs
- Work with designers, product managers, and developers to iterate on prototypes and improve the overall user experience
- Present research findings and content recommendations to stakeholders
- Select appropriate testing methods (interviews, usability testing, diary studies, surveys, concept testing, field research, etc.)
- Partner with product managers, delivery/capability partners, to ensure availability and usability of consistent reporting from key data sources
- Translate complex findings into clear insights, visuals, and other UX content that supports product training or product sales enablement
- Partner with the Workplace Experience Product Manager, UX leaders, and product managers to support enablement and adoption readiness initiatives
- Provide evidence‑based guidance that influences product strategy, feature definition, and experience improvements
- Advocate for user needs and accessibility considerations in product discussions
- Support workshops, share insights, and help execute key initiatives to improve customer satisfaction
- Contribute to research standards, templates, and best practices
Benefits
- health, dental, and vision insurance coverage
- employee wellness
- life and disability insurance
- a retirement savings plan
- paid holidays
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
