UX Principal - Synthetic Research

The Home Depot • Atlanta, GA

1d • Onsite

About The Position

At The Home Depot, UX is integral to our operations. We are expanding our team to spearhead new initiatives. As a leader within the UX team, you will collaborate with strategists, designers, and researchers to shape end-to-end experiences and guide strategic direction. This role is pivotal in advancing our synthetic research practice, leveraging AI expertise to generate large-scale insights for the organization. Success in this position requires a strong research background, AI knowledge, and an understanding of AI's limitations and ethical considerations. You should be adept at building and calibrating customer data to create meaningful AI representations for initial product testing. A passion for exploring new methodologies, teaching others, and knowing when synthetic research is not appropriate is essential. A solid grasp of design best practices and the understanding that research underpins good design are also key. You thrive in a cross-functional environment, valuing feedback from researchers, designers, engineers, analysts, and product managers. You excel in collaborative efforts, incorporating feedback to enhance outcomes. You are comfortable influencing business and product leadership, as well as individual contributors, always acting as the customer's advocate. You drive innovation by championing actionable user insights, deeply understanding customers, improving product usability, and creating opportunities to delight customers. Effective communication and a clear point of view are crucial for guiding quality decisions.

Requirements

• Must be 18 years of age or older.
• Must be legally permitted to work in the United States.
• 6+ years of work experience
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Nice To Haves

• 5+ years of experience working with agile software development teams
• Strong interpersonal savvy
• The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
• 10+ years of work experience
• 1+ year of leadership experience

Responsibilities

• Responsible for strategic UX research, building synthetic panels to compliment traditional research methods
• Support scaling our synthetic research practice, setting appropriate guardrails and guidance on appropriate use cases
• Can take on various ways of leading as needed (e.g. strategist, researcher, analyst)
• Operates autonomously in their role.
• Proactively identifies insights and opportunities and drives consistency and standards within the practice.
• Work cross-functional with other design operational teams to ensure connected workflows and tooling alignment
• Coaching and Mentoring - Leads interview exercises, determine cultural and team fits of candidates and aligns needs of the organization. Coaches domain resources (junior resources in UX activities and mentors UX resources for career development). Helps UX Leadership align resources to products based on skillset and cultural fit.
• Delivery and Execution - Models & ensures consistency of deliverables. Delivers UX strategy artifacts (e.g., experience maps, service blueprints, etc.). Drives delivery in product area. Leads synthesis and facilitation activities.
• Leads Planning and Strategy Activities to Align Design Patterns and Testing Methods - Clearly communicates insights and opportunities and drives value of UX across experiences. Displays situational adaptability, is able to step in and drive change in products to better align with user needs or organizational goals. Has courage and organizational savvy to drive this change. Drives UX practice across experience, domain, or group of products. Drives vision and purpose; Combines user research outputs with OGSMs or OKRs of partners to clearly articulate the vision of their experiences and drive alignment with partners in solutions across products and experiences. Partners with Product, Development, other UX resources and business stakeholders across products to align multiple experiences in a domain.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal