UX Designer

Vector Solutions•Tampa, FL

5d•$100,000 - $120,000

About The Position

Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us. We are seeking a curious, research-minded designer to join our central UX team and own the experience for several of our public safety products. This role is for someone who would rather talk to a customer than guess. You'll spend real time on customer calls, in discovery sessions, and in usability tests, and you'll turn what you learn into design decisions your product team can act on. Our team works research-first: every designer plans and runs their own research, with coaching from our UX researcher. Our team works hard to stay at the leading edge of AI-driven design. We prototype almost exclusively in working code, and we keep exploring new ways AI can make our research and design work faster and better. If you already build this way, great. If you don't yet, we'll teach you. We care more about how you think and the questions you ask than about any one tool. You'll be the lead designer for three products in our public sector portfolio. Together they serve firefighters, EMS crews, law enforcement officers, and the people who lead them. These are complex, workflow-heavy products used in high-stakes jobs. Getting them right takes time with the people who use them every day.

Requirements

3+ years designing digital products, ideally in enterprise or SaaS
Hands-on UX research experience: you've planned studies, run interviews or usability tests yourself, and turned what you learned into product decisions
A portfolio and/or case studies that show your process, including how research shaped your design decisions
Deep curiosity about people and their work. You can join a customer call cold, build rapport quickly, and ask open, non-leading questions.
Comfort with ambiguity. You can frame a fuzzy problem, decide what to learn first, and move forward.
Clear communication and storytelling with customers, stakeholders, and technical partners
Interest in AI-assisted design and a willingness to learn to prototype in code. Prior coding experience isn't required.
Experience working in agile product teams
Experience with research tools such as Dovetail, UserBrain, User Interviews, or Respondent
Familiarity with accessibility principles and designing for scale
Bachelor's degree in Design, HCI, Human Factors, Psychology, Anthropology, or a related field, or equivalent experience

Nice To Haves

Experience prototyping with Claude Code or other AI coding tools, or basic HTML, CSS, or JavaScript
Experience with product analytics tools such as Heap
Figma proficiency
Experience in public safety, e-learning, or compliance-driven industries

Responsibilities

Research and discovery (the biggest part of the job)
Join customer calls, site conversations, and discovery sessions. Ask good questions, follow up on unexpected answers, and dig for the real problem behind a feature request.
Partner with our UX researcher on interviews, usability tests, surveys, and concept validation, and grow into planning and leading your own studies over time.
Synthesize what you hear into clear insights, then share them so product managers and engineers can act on them.
Use product analytics and support data alongside interviews to see where users struggle.
Design and prototyping
Turn research into design solutions, from problem framing through validated, build-ready designs.
Build interactive prototypes in code with AI tools like Claude Code, and put them in front of users early and often.
Use and contribute to our shared design system and UX patterns so our public sector products feel consistent.
Collaboration
Work closely with product managers, product owners, and engineers in an agile environment. Help shape what gets built, not just how it looks.
Explain your design rationale and research findings clearly to stakeholders and partners.
Take part in team critiques and research share-outs, and help shape how our team works.