UX Designer, (Consultant, Experience & Design)

Fearless•Baltimore, MD

1d•$77,326 - $125,655•Remote

About The Position

At Fearless, the Consultant, Experience & Design ensures that products and services are intuitive and accessible, and that they meet the needs of users, customers, and the organization on a federal health care platform serving approximately 11 million monthly users. In this role, collaborating with cross-functional Agile teams, you translate business, technical, and user requirements into effective, user-centered design solutions. It supports the application of CMS design systems across complex, high-traffic web platforms. The successful candidate balances hands-on design craft with clear communication and consultative advising, delivering intuitive, accessible, and aesthetically compelling outcomes. This position requires candidates to obtain and maintain a federal Public Trust clearance and satisfy all CMS residency requirements. This role will possess and/or develop the skills to be able to span the domains of Content Design, Product Design, Service Design, Content Strategy, and User Research at a practical application level of proficiency. This Consultant role will work on projects that allow them to implement evidence-based solutions that balance organizational goals with user needs, while fostering inclusive and sustainable design practices across the organization.

Requirements

5+ years of experience in UX/UI or product design delivering user-centered digital products
Experience working on large-scale public sector digital services, preferably within CMS, Medicare.gov, or similar government platforms
Strong proficiency in Figma, including interface design, responsive layouts, prototyping, and documenting specifications for engineering teams
Experience interpreting and applying style guides, component libraries, and design systems, including establishing or maintaining reusable design patterns
Experience translating insights from quantitative and qualitative research into actionable design improvements
Experience implementing Section 508 accessibility standards and accessibility best practices
Experience gathering and analyzing quantitative data using tools such as Adobe Customer Journey Analytics
Experience collecting qualitative research through user surveys and research tools such as Qualtrics
Familiarity with Drupal (frontend or backend environments)
Experience working with Storybook or similar tools for documenting and developing UI components
Experience working in Agile environments, including familiarity with tools such as Jira and Confluence
Ability to obtain and maintain Public Trust clearance
Bachelor's degree or higher
Analytical Thinking: The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships, and draw logical conclusions to develop effective solutions.
Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.
Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.
Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.
Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.
Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.
Environmental Awareness: Maintains awareness of external dynamics, power structures within client environments as well as regulatory trends and contract requirements that influence service delivery.
Ability to sit for extended periods while working on a computer or during meetings.
Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).

Nice To Haves

Practical Application: You can complete tasks in the required competency/skill-based areas as requested. Help from an expert may be necessary from time to time, but you can usually perform the skill independently.

Responsibilities

Collaborate with Product Owners, Engineers, Designers, and other team members to conceptualize and prioritize product features, user flows, and interfaces aligned with customer goals, user needs, and business objectives
Translate business, technical, and user requirements into effective design solutions, including personas, journey maps, storyboards, scenarios, and user flows
Design wireframes, low- and high-fidelity mockups, and interactive prototypes supporting intuitive, accessible, and responsive user experiences
Conduct and synthesize user research and stakeholder insights to inform design decisions and recommend improvements to products and systems
Communicate research findings, design concepts, prototypes, and rationale clearly to stakeholders and team members to support decision-making
Assess and improve product usability through rapid prototyping, usability testing, and iterative design
Apply and maintain design systems, style guides, and component libraries to ensure consistency and scalability across products
Work closely with engineers and technical leads to ensure designs are feasible, meet technical constraints, and are implemented per specifications
Identify and communicate design and technical constraints and navigate trade-offs to deliver effective solutions
Collaborate with subject matter experts and cross-functional teams to design and deliver minimum viable products (MVPs) that support new digital experiences

Benefits

Flexible, life-friendly schedules
100% coverage for our medical HSA plan + HSA contributions
Dental & vision covered 100% for you and your dependents
Competitive premiums for HMO/PPO and dependent coverage
401(k) with 4% match & immediate vesting
Paid Parental Leave and 12 weeks paid FMLA
Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave
Up to 15 days for Jury Duty and Bereavement Leave
Education, wellness, and tech allowances
Referral bonus: $6K–$12K for each successful referral
Pet insurance & discount plans
Employee Assistance Program (EAP)
Legal support, life insurance, disability coverage
Performance-Based Bonuses: We believe your impact should be recognized. Our bonus program rewards both shared company success and individual contributions.