UX Designer - Toronto, ON - Canada - Long Term Contract

Arthur Grand Technologies Inc•Toronto, ON

4h•Onsite

About The Position

Arthur Grand is seeking a Senior UX Designer for a long-term contract position in Toronto, ON. The role involves leading human-centered UX research and design for complex digital products and services, collaborating with cross-functional Agile teams, and designing intuitive, accessible, and user-centered digital experiences. The ideal candidate will have experience in Agile environments, public sector initiatives, and applying digital service standards.

Requirements

5+ years of experience leading human-centered UX research and design for complex digital products and services.
Demonstrated experience planning and conducting user research activities, including interviews, workshops, surveys, usability testing, and stakeholder consultations.
Proven experience leading end-to-end UX design activities from discovery through delivery, including creation of personas, user journeys, service blueprints, information architecture, user flows, wireframes, mock-ups, and interactive prototypes.
Experience aligning designs to Ontario Design System and accessibility requirements.
Experience establishing and applying UX metrics, performance measures, and continuous validation practices.
3+ years experience in Service Design and Digital Product Delivery.
Demonstrated experience applying human-centered and evidence-based design methods.
Hands-on experience developing and iterating wireframes, prototypes, and proof-of-concepts using Figma or equivalent UX design tools.
Demonstrated knowledge and experience implementing accessibility standards, including AODA and WCAG requirements.
Experience supporting product and service design initiatives through user-centered design methodologies, journey mapping, prototyping, and design validation.
Experience contributing to UX strategies, service standards, and digital experience improvements.
Strong analytical, problem-solving, facilitation, and decision-making skills.
Ability to communicate complex UX concepts clearly to technical and non-technical audiences.
Proven experience leading stakeholder workshops, gathering requirements, building consensus, and managing competing priorities.
Demonstrated ability to provide strategic advice, reporting, and recommendations.
Experience working in Agile, Scrum, Lean, or DevOps environments.
Experience managing user stories, sprint planning, backlog refinement, and user acceptance activities.
Proven ability to collaborate with cross-functional teams across the full product lifecycle.
Hands-on experience with Azure DevOps (or similar tools).
Involvement in public sector, government, or large-scale digital transformation initiatives.
Application of digital service standards.

Nice To Haves

Experience with AWS, Azure
Experience with Cloud Solutions
Experience with Agile Development
Experience with Custom Programming
Experience with Full Stack Development
Experience with DevOps
Experience with DevSecOps
Experience with CI/CD
Experience with Web Development
Experience with Mobile APP Development
Experience with Data Visualization
Experience with Data Warehousing
Experience with Financial/ERP System Implementation
Experience with Infrastructure Management

Responsibilities

Plan and conduct user research activities, including interviews, workshops, surveys, usability testing, and stakeholder consultations.
Translate research findings into actionable design recommendations that support improved usability, accessibility, and measurable service outcomes.
Lead end-to-end UX design activities from discovery through delivery, including creation of personas, user journeys, service blueprints, information architecture, user flows, wireframes, mock-ups, and interactive prototypes.
Ensure designs align with the Ontario Design System and accessibility requirements.
Collaborate with product owners, business stakeholders, and cross-functional Agile teams to align user needs.
Design intuitive, accessible, and user-centered digital experiences by applying UX/UI best practices and human-centered design principles.
Work in Agile, Scrum, Lean, or DevOps environments.
Utilize Figma for design activities.
Use Azure DevOps (or similar tools) for project management.
Apply digital service standards in public sector, government, or large-scale digital transformation initiatives.
Establish and apply UX metrics, performance measures, and continuous validation practices.
Support solution architecture design, Options Analysis, and Treasure Board business case development.
Develop and iterate wireframes, prototypes, and proof-of-concepts.
Implement accessibility standards, including AODA and WCAG requirements.
Contribute to UX strategies, service standards, and digital experience improvements.
Communicate complex UX concepts clearly to technical and non-technical audiences.
Lead stakeholder workshops, gather requirements, build consensus, and manage competing priorities.
Provide strategic advice, reporting, and recommendations.
Manage user stories, sprint planning, backlog refinement, and user acceptance activities.
Collaborate with cross-functional teams across the full product lifecycle.