UX Designer - Senior

ITProFound IncToronto, ON
Onsite

About The Position

The UX/UI Designer and User Research Specialist is responsible for designing and delivering intuitive, accessible, and user-centered digital experiences. This role involves creating visually appealing interfaces and conducting user research to ensure products meet the needs of users across web and mobile platforms.

Requirements

  • User Interface Design: Create effective, user-friendly, and visually appealing interfaces across web, mobile, and digital platforms.
  • User-Centered Design Approach: Apply iterative design practices based on user testing, feedback, and usability best practices.
  • Design Deliverables: Develop wireframes, mockups, prototypes, user flows, journey maps, and sitemaps optimized for multiple devices.
  • Experience with Ontario Design Systems (ODS).
  • Research Planning & Execution: Design and conduct user research using qualitative and quantitative methods (interviews, surveys, usability testing, A/B testing).
  • User Behaviour Analysis: Analyze user needs, behaviours, and motivations to inform design decisions.
  • Design & Prototyping Tools: Proficiency with industry-standard tools for UI/UX design and research documentation.
  • Strong facilitation skills, working with various stakeholders including the technical team and business team - ability to draw consensus.
  • Experience with Figma, Adobe suite, Miro
  • Ensure that deliverables align with accessibility standards (e.g., AODA/WCAG) and inclusive design principles.

Nice To Haves

  • Some experience with Azure/DevOps.
  • Prior OPS or Public Sector exp.

Responsibilities

  • Design and develop user interfaces for digital services, applications, and online platforms that enhance usability and overall user satisfaction.
  • Define and iterate on product functionality through user-centered design practices, ensuring solutions are informed by usability testing, user feedback, and business requirements.
  • Plan, conduct, and analyze user research using qualitative and quantitative methods, including interviews, surveys, usability testing, and behavioral analysis.
  • Translate research findings into actionable insights and design artifacts such as user flows, journey maps, wireframes, mockups, and prototypes.
  • Apply an iterative design approach, rapidly testing and refining solutions to improve the user experience.
  • Identify design challenges and develop effective, elegant solutions that align with both technical constraints and user expectations.
  • Collaborate with cross-functional teams, including developers, stakeholders, and business leads, to support product vision and ensure alignment with project goals and timelines.
  • Deliver high-quality outputs while managing multiple priorities and maintaining strong attention to detail.
  • Ensure digital experiences are inclusive, accessible, and aligned with relevant standards and best practices.
  • Continuously evaluate and optimize interfaces using analytics, user feedback, and research findings.
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