UX Design Intern

Munich Re • Batavia Township, OH

1d • Hybrid

About The Position

Launch Your Career with American Modern's 2027 Internship Program

Ready to gain hands-on experience, build your professional network, and make a real impact?

At American Modern, interns are more than observers. You'll work on meaningful projects, collaborate with experienced professionals, connect with senior leaders, and gain valuable experience that can help launch your career after graduation.

As a leading specialty insurance provider, we protect everything from manufactured homes and specialty dwellings to boats, personal watercraft, and classic cars. We create innovative solutions where others cannot, helping customers protect what matters most.

Headquartered in Amelia, Ohio, just outside Cincinnati, American Modern offers a flexible hybrid work environment where interns typically spend 40-50% of their time in the office, creating opportunities for collaboration, networking, and professional growth.

Why Intern with American Modern?

Meaningful Work from Day One - Contribute to real projects that support business objectives and provide valuable industry experience.

Build Your Professional Network - Connect with fellow interns, experienced professionals, senior leaders, and even our CEO throughout the summer.

Develop Skills That Matter - Gain practical experience while building communication, problem-solving, analytical, and leadership skills.

Flexible Hybrid Work Experience - Enjoy the benefits of both in-person collaboration and virtual work.

Give Back to the Community - Participate in volunteer opportunities and community outreach initiatives.

Your Opportunity

Join a Customer Experience team focused on making American Modern the easiest specialty insurance company to do business with. You will work alongside experienced designers and researchers, bring a customer-led perspective to business challenges, and help build experiences with meaningful customer and business value.

Requirements

• Coursework or experience in design thinking and human-centered design, including one or two significant projects.
• Portfolio demonstrating design experience, storytelling, and presentation skills.
• Knowledge of user-centered design, agile collaboration, and customer insight.
• Proficiency with Microsoft Office; familiarity with Figma or Adobe Express is a plus.
• Currently pursuing a bachelor's or master's degree at an accredited college or university with a focus of design
• Available to work full-time (40 hours per week) for the duration of the summer internship program
• Able to work in a hybrid environment, including approximately 40-50% of the time in our Amelia, Ohio office
• Reliable transportation to commute to the office as required
• Strong communication, organizational, and problem-solving skills
• Demonstrated ability to work both independently and collaboratively within a team environment
• Proficiency with Microsoft Office applications (Excel, Word, PowerPoint, and Outlook)
• Eagerness to learn, take initiative, and contribute to meaningful projects
• Applicants must be authorized to work in the United States on a permanent basis without requiring employer sponsorship now or in the future. At this time, we are unable to consider candidates who require current or future sponsorship, including Optional Practical Training (OPT) or Curricular Practical Training (CPT).

Nice To Haves

• UX portfolio, service prototyping, canvas methods, or insurance knowledge are bonus qualifications.

Responsibilities

• Help socialize policyholder personas through training and engaging design assets.
• Use the CX Design System to create materials that keep the customer present in decision making.
• Support agile design sprints, journey development, test-and-learn activities, and implementation.
• Help interpret research and incorporate insights into experience design.
• Participate in user research, prototype testing, interviews, and requirements development.
• Create journey maps, service blueprints, wireframes, mockups, prototypes, and visual storytelling assets.

Benefits

• Mentoring from customer experience experts.
• Experience solving real-world challenges through research and design.
• Portfolio-ready work across service design, journey mapping, prototyping, and facilitation.
• Executive networking opportunities
• Intern project presentations to senior leaders
• Community service events
• Dedicated support from managers and mentors
• Exposure to a global reinsurance organization through Munich Re

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: Associate degree