Utilization Specialist

Acadia • Ocklawaha, FL

5d • $20 - $24 • Onsite

About The Position

The Refuge, a Healing Place, a trauma treatment facility set on a 96-acre campus in the Ocala National Forest, is seeking a Full-Time Utilization Review Specialist. This role is crucial for proactively monitoring patient service utilization to optimize facility reimbursement. The position is Monday-Friday, day shift, working 40 hours per week. The Refuge provides premier residential treatment for adults aged 18 and older struggling with substance use disorders, behavioral health, trauma, eating disorders, and other co-occurring disorders.

Requirements

• High school diploma or equivalent.
• Clinical experience is required, or two or more years' experience working with the facility's population.
• CPR and de-escalation and restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility requirements.

Nice To Haves

• Associate's, Bachelor's, or Master’s degree in Social Work, Behavioral or Mental Health, Nursing, or a related health field.
• Previous experience in utilization management is preferred.

Responsibilities

• Act as liaison between managed care organizations and the facility professional clinical staff.
• Conduct reviews, in accordance with certification requirements, of insurance plans or other managed care organizations (MCOs) and coordinate the flow of communication concerning reimbursement requirements.
• Monitor patient length of stay and extensions and inform clinical and medical staff on issues that may impact length of stay.
• Gather and develop statistical and narrative information to report on utilization, non-certified days (including identified causes and appeal information), discharges and quality of services, as required by the facility leadership or corporate office.
• Conduct quality reviews for medical necessity and services provided.
• Facilitate peer review calls between facility and external organizations.
• Initiate and complete the formal appeal process for denied admissions or continued stay.
• Assist the admissions department with pre-certifications of care.
• Provide ongoing support and training for staff on documentation or charting requirements, continued stay criteria and medical necessity updates.
• Perform other functions and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED