This role involves participating in the development and ongoing implementation of Quality Management (QM) Work Plan activities. The primary goal is to improve quality products and services by using measurement and analysis to process, evaluate, and make recommendations to meet QM objectives. The nurse will review documentation, evaluate potential Quality of Care issues based on clinical policies and benefit determinations, and consider all documented system information as well as additional records to develop determinations or recommendations. This requires navigating multiple IT platforms and potentially contacting providers, vendors, or internal departments for additional information. The role also involves evaluating documentation to determine compliance with clinical policy, regulatory, and accreditation guidelines, and interpreting data from clinical records to apply appropriate clinical criteria and policies. The nurse will work on Potential Quality of Care cases across all lines of business (Commercial and Medicare), independently coordinating clinical resolution with internal/external clinician support. They will process and evaluate complex data and information sets, convert data analysis results into meaningful business information, and prepare QM documents based on interpretation and application of business requirements. Documentation of QM activities is crucial to demonstrate compliance. The role also assists in the development and implementation of QM projects and activities and is accountable for completing and implementing QM Work Plan Activities.
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Job Type
Full-time
Career Level
Mid Level