Utilization Review Coordinator

Neuropsychiatric Hospitals•Phoenix, AZ

4d•Onsite

About The Position

NeuroPsychiatric Hospitals (NPH) is seeking a Utilization Review Coordinator for Phoenix Medical Psychiatric Hospital. This role is responsible for coordinating patients’ services across the continuum of care by promoting effective utilization, monitoring health resources, and collaborating with multidisciplinary teams. NPH is a national leader in behavioral healthcare, specializing in patients with acute psychiatric and complex medical needs, offering patient-centered care through an interdisciplinary, multi-specialty approach.

Requirements

Bachelor's in Behavioral Health, Social Work, Counseling, Nursing or Psychology required.
Minimum of 2 years of utilization review experience in a hospital setting required.
Minimum of 2 years of case management experience, including discharge planning in a hospital setting required.
Must have strong knowledge of medications.
Must demonstrate exceptional time management skills.
Must demonstrate exceptional data entry skills.
Must demonstrate exceptional communication skills.
Must be detail oriented.

Nice To Haves

Master's degree preferred.
Certified Case Manager (CCM) or Accredited Case Manager (ACM) preferred.
Basic Life Support (BLS) and Handle with Care (HWC) obtained during orientation, if applicable.

Responsibilities

Filing documents as needed.
Initial Precertification with payors.
Concurrent Clinical review with payors.
Document in the electronic system daily in real time.
Admission audit.
Ensures that CON’s/RON’s and CMS certifications are completed by provider.
Consistently demonstrates professionalism with all internal and external customers as evidenced by positive customer and peer feedback.
Communicates effectively with all staff and patients as evidenced by the establishment and maintenance of productive working relationships.
Maintains knowledge of current trends and developments in the field by reading appropriate books, journals, and other literature, and attending related seminars or conferences.
Maintains a professional approach.
Assures protection and privacy of health information as attained through written, electronic, or oral disclosures.
Cooperates and maintains good rapport with nursing staff, medical staff, and other departments.
Seeks guidance and remains knowledgeable of, and complies with, all applicable federal and state laws, as well as hospital policies that apply.
Complies with hospital expectations regarding ethical behavior and standards of conduct.
Complies with federal and hospital requirements in the areas of protected health information and patient information.
Handles reconsiderations, assists with appeals as needed, arranges peer-to-peer level reviews, and reports the outcomes to the VP of Care Management and Team.
Provides education to nursing staff, leadership team, and providers regarding documentation.
Actively works with the business office regarding resolution of appeals/denials and retrospective reviews.