Utilization Coordinator

Cambrian Homecare • Long Beach, CA

4h • Onsite

About The Position

As a Utilization Coordinator, you will support daily healthcare operations by managing client scheduling, authorization tracking, caregiver communication, and high-volume data entry. This role plays a key part in ensuring services are accurately scheduled, authorizations are properly utilized, and operational issues are resolved quickly and effectively. This is a detail-driven and evolving role within a growing team. Responsibilities may shift as operational needs develop, requiring strong adaptability, accuracy, and sound judgment in day-to-day decision-making.

Requirements

• High school diploma
• Bilingual (Fluent English and Spanish)
• Strong ability to perform high-volume, accurate data entry while navigating multiple systems, including MatrixCare, Outlook, Google Sheets, and Teams
• Proficiency in Excel, Word, PowerPoint, Teams, and SharePoint, with the ability to organize, interpret, and translate data into actionable insights

Nice To Haves

• Experience in healthcare operations, scheduling coordination, caregiver support, or similar service-based environments
• Experience in fast-paced environments handling approximately 100–200 daily tasks, such as scheduling, call center, customer service, or administrative support
• Experience with scheduling or healthcare systems (e.g., MatrixCare or similar platforms) and exposure to authorization tracking, utilization management, or service coordination processes

Responsibilities

• Enter, update, and maintain visit schedules, service codes, and authorization details in MatrixCare with a high level of accuracy and timeliness
• Contact caregivers to resolve missed clock-outs, scheduling discrepancies, GPS issues, and visit-related concerns prior to payroll deadlines
• Track client authorizations, support proper utilization of approved hours, and help identify and resolve under- or over-utilization issues
• Respond to scheduling, service, and authorization inquiries in a timely, professional, and solutions-focused manner
• Run, review, and maintain operational reports related to visits, scheduling accuracy, and authorization usage
• Support a growing team by adapting to shifting priorities, assisting during high-volume periods, and contributing to process improvements as responsibilities evolve

Benefits

• Medical (100% of preventive care covered; domestic partners, spouses, and children eligible)
• Dental
• Vision
• Life and AD&D insurance
• Accident insurance
• Hospital indemnity
• Critical illness coverage
• PTO and paid sick leave
• 401(k) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED