Utility Technician I

Nesco Resource•Hartford, CT

About The Position

The Utility Technician I is responsible for daily operations in the design center, working as a color match technician or sample making technician. The role includes following the production schedule, ordering raw materials, maintaining a clean workstation, and following safety procedures. The technician is trained in either sample production or color matching, but not both, and is responsible for meeting production targets while maintaining product quality. The position includes producing and inspecting samples, documenting schedules and progress, maintaining records of color matches or custom samples, communicating production issues, and helping improve production methods, equipment performance, and product quality. The technician may also create, cut, clean, and label floor and wall system samples as needed. Hours are 6:00 a.m. to 2:30 p.m.; extended hours may be required.

Requirements

High school diploma or GED.
Five years of Quality, Color Match, or Production experience.
Five years of Customer Service experience.
At least one year of experience.
Lean Six Sigma experience.
Experience working in a fast-paced environment.
Good mathematical skills.
Basic computer skills.
Basic oral and written communication skills.
Ability to work extended hours when required.

Responsibilities

Operate in the design center as a color match technician or sample making technician.
Meet the production schedule while maintaining a high level of product quality.
Order raw materials and maintain a clean workstation while following safety procedures.
Perform assembly, packaging, and shipping duties according to written product specifications and company SOPs.
Perform in-process visual inspections and quality testing of product material.
Document schedules through Sales Force and report daily and weekly progress.
Communicate production work issues and promptly report when an order will not ship by its due date or cannot be made as requested.
Recommend measures to improve production methods, equipment performance, and product quality.
Perform color matching or produce special-request floor and wall system samples for customer approval.
Maintain the database of color matches or custom samples.
Complete daily station shutdown.
Communicate with the Team Leader about paid time off for approval.
Create, cut, clean, and label floor and wall system samples as needed.
Work productively in a high-pressure environment and uphold quality and productivity standards.
Establish good relationships with customers and staff.
Perform other duties as assigned.