Utility Specialist I

Dovenmuehle Mortgage, Inc. • Lake Zurich, IL

14d • $18 - $19 • Hybrid

About The Position

The Utility Processor is responsible for researching, verifying, and accurately logging utility data in multiple internal systems. Processors use email, phone, internet search tools, system data, photos, and various documents. Performance must comply with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates.

Requirements

• High School diploma or equivalent.
• Strong verbal communication skills.
• Problem solving skills and attention to detail/ accuracy.
• Basic Excel skills.
• Good written skills to document call data.

Nice To Haves

• 2+ years of customer service experience.

Responsibilities

• Use internet search services to research utility providers and obtain contact information for those providers.
• Contact utility providers to obtain account status and current billing.
• Review loan documentation to determine utility types located at the premises.
• Initiate and deactivate service with utility providers, as needed.
• Issue payments on utility invoices, ensuring all billing information is up to date, and document systems accordingly.
• Collect and enter account information into databases and tracking reports.
• Ability to identify loan documentation to provide proof of ownership to utility providers.
• Develop constructive and cooperative working relationships with other employees and maintain those relationships over time.
• Willingness to learn new skills and expand job knowledge, through various learning programs, as assigned by leadership.
• Organize and maintain a log of completed files.
• Comply with the Code of Conduct and regulatory training requirements.
• Successfully complete annual regulatory compliance training.
• Performs other related duties as assigned.

Benefits

• Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
• Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
• 401 (K) Plan with company match
• Paid Vacation, Sick, Personal and Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED