Utility Services Representative

City of Tacoma•Tacoma, WA

3d•Onsite

About The Position

Tacoma Public Utilities is establishing a Utility Services Representative (USR) list that will be used to fill vacancies for one year. Tacoma Water has an immediate vacancy. Utility Service Representatives provide support for a wide variety of residential and commercial construction activities associated with requests for new and existing utility services and the cross-connection control program. Responsibilities include receiving and providing information and services to other City personnel, governmental and private agencies, various outside organizations, customers, and the public. USRs provide detailed and accurate information regarding the existence, location, type, and extent of utility facilities and services using drawings, diagrams, sketches and utility systems maps. Duties include working independently on assignments while providing information to Tacoma Public Utilities' customers and obtaining field information for engineering and field staff.

Requirements

1+ year of work experience in utility infrastructure, such as residential utility construction activities, utility permitting, utility installation, maintenance and repair or closely-related experience
Graduation from high school or equivalent
Perform work in a professional manner under stressful situations with many on-the-job interruptions; and apply and use proper interpersonal skills of tact, patience, and courtesy
Work from diagrams, drawings, sketches and utility service maps and provide updates
Demonstrate proper telephone techniques and etiquette
Perform proper electronic and manual record-keeping techniques
Learn, interpret and apply applicable laws, codes, regulations, policies and procedures of assigned area quickly and accurately
Operate a personal computer with applicable application software and peripheral devices
Meet schedules and timelines using organizational skills in a multi-task work environment while working independently with little direction; analyze situations quickly and adopt an effective course of action
Communicate effectively both orally and in writing
Perform basic mathematical computations quickly and accurately; calculate bills, compute differences, and explain complicated rate schedules
Establish and maintain cooperative and effective working relationships with other employees, the general public and representatives of other agencies

Nice To Haves

Exceptional customer service skills
Proven organizational skills
Ability to multitask well in a fast paced environment
Some positions may require possession of a valid Washington State Driver License at time of appointment with maintenance thereafter or evidence of equivalent mobility

Responsibilities

Provide information in support of residential and commercial construction activities associated with requests for new and existing utility services to City, County, State, outside agencies, and utility customers regarding permit requirements, City ordinances, codes, and regulations
Provide information regarding the existence, location, type, and extent of utility facilities and services relating to street, traffic, water, and power utility services; use and interpret drawings, diagrams, sketches, and utility systems maps
Research property information, read, and understand legal descriptions
Request from the City, County, State, and Railroad, right-of-way permits and easements for the installation of utility facilities
Coordinate activities, and collect and track fees associated with customer requests for new and existing utility services and provide billing information to internal and external customers
Provide technical administrative support to the Water Regulatory Compliance Group; coordinate all activities of the cross-connection control program, working with building officials, inspectors, water purveyors, utility customers and contractors; database maintenance, field investigations, researching property information, administering water service holds, and enforcement activities
Access, prepare, update, and maintain computerized and manual records of sectional maps, inventory of various types of electrical, water, or public works installations, additions and changes of poles, lines, circuits, easements, transformers, water mains, fire hydrants, valves, water services, files, lists, and reports related to utility service and billings
Under the direction of a supervisor and/or senior staff member relay work assignments to crews
Work safely and cooperatively with co-workers and the public