Utility Service Representative I

City of Fresno•Fresno, CA

1d•$4,318 - $5,186•Onsite

About The Position

Under supervision, establishes, maintains, or terminates City water service utilized by single and multi-family residential, commercial, and industrial users; reads water meters and records consumption for proper billing. Positions in these classes are flexibly staffed. Utility Service Representative I incumbents are expected to progress with appropriate training, experience, and satisfactory performance to Utility Service Representative II ($4,318-$5,186) salary, after one year of experience and upon the recommendation of the appointing authority. These classes differ from Senior Utility Service Representative in that the latter is the advanced working/lead class in the series. The current vacancy exists in the Finance Department, Utility Billing & Collection Division. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months.

Requirements

One year of experience involving direct public contact similar to that gained in retail sales, bill collection, or in a public service setting.
Possession of a valid California Driver's License may be required at the time of appointment.
Candidates considered for hire may need to provide proof of a valid driver's license and current copy of their driving record.
The selected eligible candidates certified will be required to successfully pass a department interview and a Department of Justice fingerprint prior to employment with the City of Fresno.

Responsibilities

Initiates new customer water service, including inspecting user's property to determine flat or metered charges; terminates water service when required.
Determines and records water consumption through meter reading for an assigned and designated route.
Inspect property for unauthorized use of water and, if necessary, issues appropriate notifications; conduct follow-up inspections.
Initiates field collection procedures with the issuing of delinquent notices; terminates water service.
Explain billing system to customers.
Investigates and reports meters that are not visible or accessible for reading.
Inspect water meters and equipment for proper installation, operation, and accuracy.
Performs routine meter maintenance; reports extensive malfunctions to Lead worker.
Research accounts and annexation records for billing and record keeping functions.
Operates dispatch equipment; answers customer complaints, including providing information regarding service or billing options and available services.
Conducts field counts as required.
Performs related duties as required.