Utility Sales Support

ABB•Cary, NC

1d•$58,500 - $93,600•Remote

About The Position

In the Utility Sales Support role, you will be responsible for the execution of daily customer activities including order entry, tracking, and order management with local business units and other ABB groups. Additionally, the role will expand to support activities at our agent accounts. While this is a remote position, candidates must be located in the United States.

Requirements

Minimum 3 years of technical customer support experience in the Industrial, Utility or related fields, or equivalent experience
General knowledge of power transmission & distribution products/systems preferred
Previous experience with business to business customer support preferred
Must have knowledge and skill in utilization of computer databases; empower experience preferred
Candidates must already have a work authorization that allows them to work for ABB in United States.

Nice To Haves

Bachelor’s Degree in engineering, business or related field preferred

Responsibilities

Utilize ABB‘s tools and processes including product configuration tools, order entry and business systems.
Coordinate activities with local business units to track orders and assure on-time customer delivery.
Coordinate input from local business units and other ABB groups to ensure bid proposals meet to customer requirements.
Simultaneously process information on multiple and varied projects, and respond effectively to changes in priorities.
Attend meetings to exchange information and analyze contract requirements.
Participate in investigating technical problems and establishing procedures and corrective actions to avoid recurrences.
Initiate change orders and expedite collection of overdue invoices.
May require periodic customer reporting for outstanding orders, Vendor Managed Inventory or Blanket Order management.

Benefits

Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
ABB provides 11 paid holidays.