Utility Research Coordinator

CivilGrid • Fort Mill, SC

5d • $48,119 - $56,610 • Hybrid

About The Position

The Utility Research Coordinator finds and obtains utility and municipal records that support customer projects, identifying record owners, contacting utilities and public agencies, and maintaining clear chain-of-custody documentation. The role researches utility operations, public works assets, and asset management plans; reviews maps, as-built drawings, and engineering plans at a working level; documents request status and history in internal tools; and communicates progress to internal stakeholders. The coordinator also contributes to improving research playbooks, standard operating procedures, and tools as CivilGrid grows. This is a hybrid position based in CivilGrid’s Fort Mill, South Carolina office, with two days per week onsite. Candidates must live in or be willing to relocate to the Charlotte metro area; relocation assistance is not offered. Occasional travel for team off-sites and client visits is required.

Requirements

• 0–2 years of relevant experience; recent graduates are encouraged to apply.
• Bachelor’s degree completed by the start date.
• Excellent written and verbal communication skills.
• Comfort spending a large part of the day working with outside organizations by phone and email.
• Detail-oriented and self-motivated, with the ability to manage work independently on remote days.
• Bias to action and care about accuracy for the engineers who rely on the research.
• Must be in or willing to relocate to the Charlotte metro area.

Nice To Haves

• Experience with Geographic Information Systems (GIS).
• Experience reading utility maps, as-built drawings, or engineering plans.
• Experience working with utilities or government agencies.
• Experience researching and working with open-source data.

Responsibilities

• Own utility and municipal records requests from identifying the appropriate owner through contacting them and securing the records.
• Research utility operations, public works assets, and asset management plans to determine ownership in project areas.
• Build relationships with public works offices and utility asset owners through email and phone, and follow up on requests until fulfilled.
• Review maps, as-built drawings, and engineering plans at a working level to confirm records are complete and relevant before they reach the platform.
• Document requests in internal tools so their status, history, and chain of custody are clear.
• Keep Customer Success, Sales, and other internal stakeholders informed about request progress and digitization.
• Help refine research playbooks, SOPs, and tools to make research faster and reduce handoffs as the company scales.

Benefits

• Meaningful early-stage equity.
• Company-funded medical, dental, and vision insurance, with plans for all three at no cost to the employee.
• Flexible spending account (FSA) for health and dependent care.
• Unlimited paid time off.
• 401(k) plan.
• Flexible, remote-friendly work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level