Utility Receivables Coordinator

Regional Municipality of Peel • Brampton, ON

7h • CA$71,549 - CA$89,366 • Hybrid

About The Position

The Utility Receivables Coordinator is responsible for managing collections issues and preventing arrears for commercial, industrial, multi-unit, and other complex water and wastewater customer accounts. Additionally, the incumbent will lead and co-ordinate the transfer to tax roll process for unresolved debt.

Requirements

• University degree or College diploma in business administration, commerce, or accounting complemented with 2-3 years of relevant work experience.
• Solid knowledge and experience of accounting and accounting principles.
• Proficiency in computer applications such as Microsoft Office, including Excel, Word, Outlook
• Exceptional customer service skills, with a strong focus on providing an excellent customer experience and customer service.
• Demonstrated ability to handle complex customer situations in a professional manner.
• Excellent verbal and written communication skills.
• Strong analytical skills and data management skills.
• Strong ability to build and maintain collaborative working relationships with internal and external stakeholders.
• Knowledgeable in regional policies, by-laws, including familiarity with the Municipal Act

Nice To Haves

• Experience with Customer Care and Billing (CCBCS) would be considered an asset.
• Advanced Excel proficiency experience would be considered an asset
• Experience in managing large volumes of data and expertise in data analysis would be considered an asset

Responsibilities

• Initiate regular communication with relevant account stakeholders regarding past due and outstanding balances through various channels such as phone calls, emails, etc.
• Analyze, review, and consolidate arrears reports to expedite the collections of outstanding receivables from account stakeholders.
• Collaborate with internal and external account stakeholders to implement payment solutions.
• Adhere to established corporate policies, procedures, practices, and by-laws to transfer accounts with unresolved delinquent debt to the appropriate local Municipality for attachment to the property tax roll.
• Liaise with the local Municipality as required to resolve account issues.
• Handle the receipt and processing of payments from the local Municipality, ensuring accurate accounting entries and adjustments in the billing system and the financial system.
• Identify and resolve accounts with duplicate payments and excess credits resulting from the transfer to the property tax roll process through appropriate accounting adjustments and entries, including refunds and credits.
• Prepare and maintain KPI and other performance reports on the status of overdue accounts and unresolved delinquent accounts transferred to the local Municipality.
• Prepare monthly General Ledger account reconciliations.
• Update and maintain the billing system with current and accurate account information.
• Develop and maintain Standard Operating Procedures.
• Perform other duties as assigned.

Benefits

• Comprehensive Health, Dental, and Vision plan (including psychological health coverage)
• OMERS Pension Plan
• 3 weeks of vacation per year
• 3 paid personal days
• Floating holidays
• Flexible hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree