About The Position

The Utility Porter is responsible for the overall cleaning, sanitation and daily upkeep of the Casino in order to provide the best guest experience. The Utility Porter provides extraordinary guest service, positively affects interactions with internal/external guests, is resilient to deal with difficult guests in all types of business conditions, and has the agility to work harmoniously with co-workers. They adhere to all regulations established by the Indiana Gaming Commission, United States Coast Guard and other applicable agencies pertaining to riverboat gaming and vessel operations, as well as the policies and procedures established by Belterra Casino Resort & Spa. This role performs tasks to maintain the daily appearance of the casino, including cleaning and restocking restrooms, maintaining the cleanliness of slot machines, vacuuming and deep cleaning the casino floor and entryways, and responding to guest requests.

Requirements

  • Must have a strong work ethic and time management skills.
  • Must be detail oriented.
  • Individual who enjoys being around people and takes pride in a clean environment.
  • Ability to meet the expected performance standards for each task assigned.
  • Ability to work flexible shifts and days of the week including holidays.
  • Ability to speak effectively with guest and/or team members.
  • Ability to work in an environment that is subject to varying levels of noise, cold, heat, humidity, vibration, crowds, and smoke.
  • Must be at least 18 years of age.

Nice To Haves

  • Prior janitorial experience preferred.

Responsibilities

  • Provide extraordinary guest service, positively affects interactions with internal/external guests, resiliency to deal with difficult guests in all types of business condition and the agility to work harmoniously with co-workers.
  • Adhere to all regulations established by the Indiana Gaming Commission, United States Coast Guard and other applicable agencies pertaining to riverboat gaming and vessel operations.
  • Adhere to the policies and procedures established by Belterra Casino Resort & Spa.
  • Perform tasks to maintain the daily appearance of the casino such as: Clean restrooms. mirrors, sinks, counter tops, and toilets.
  • Restock- soap, paper towels, disposable toilet seat covers, and toilet paper dispensers.
  • Maintain cleanliness of slot machines- pick up trash, empty ash trays, wipe down machines, chairs and surrounding areas.
  • Vacuum and deep clean casino floor and all entryways.
  • Respond to reasonable guest requests or place guest in contact with the appropriate person for assistance.
  • Perform all other duties as assigned.

Benefits

  • $250 SIGN ON BONUS FOR NEW HIRES!
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