Utility Management Services Coordinator - Asset Management

Fairfield Residential•San Diego, CA

5d•$28 - $31•Onsite

About The Position

The Utility Management Services Coordinator supports Fairfield’s utility operations through utility account management, billing review, reporting, expense control, and stakeholder coordination. This role plays a key part in maintaining billing accuracy, supporting utility recovery programs, improving operational efficiency, and helping optimize utility expenses across the portfolio. This is a full-time, onsite position based at Fairfield's corporate office in the Sorrento Valley area of San Diego, California. To support East Coast operations, team members typically begin their workday between 6:00 AM and 8:00 AM Pacific Time.

Requirements

Four-year college degree in business preferred (accounting, finance or real estate), or equivalent or applicable work experience
Minimum 2 years of commercial/multifamily real estate, financial analysis, accounting, utility management, resident billing, or related experience.
Experience working with utility providers, vendors, residents, and internal stakeholders.
Experience utilizing reporting systems and data analysis tools to support operational decision-making.
Advanced Excel
Microsoft Office proficiency
Yardi proficiency
Utility reporting
Resident billing system proficiency
Knowledge of multifamily operations
Knowledge of utility recovery
Knowledge of expense trends, billing reports, service periods, and GL/charge coding
Strong customer service skills, including the ability to manage difficult customers and situations
Strong analytical skills
Strong organizational skills
Strong verbal and written communication skills
Vendor coordination skills
Ability to manage multiple priorities across internal teams and external providers
Strong adherence to ethical standards is inclusive, but not limited to, the ability to maintain confidentiality and maintain fiduciary responsibility

Nice To Haves

Utility account transition, invoice review, billing resolution, or expense management experience preferred.

Responsibilities

Coordinate utility account setup, transfers, disconnections, and service changes.
Support account transitions for acquisitions, new construction, and operating properties.
Maintain account records, provider documentation, and tracking information.
Review and resolve utility invoicing issues, billing discrepancies, payment issues, and billing inquiries.
Research account variances and coordinate corrective action.
Partner with Accounting, property teams, and vendors to resolve billing concerns.
Track utility usage, expense trends, billing recovery, leaks, meter issues, and performance variances.
Prepare reports, analyses, billing summaries, presentations, and benchmarks.
Support budgeting, proformas, and utility performance reviews.
Serve as liaison among utility providers, vendors, residents, property teams, Accounting, Asset Management, and other stakeholders.
Coordinate issue resolution and communicate updates across involved parties.
Support utility recovery and operational initiatives.
Support waste management, landlord utility agreements, sales tax removal, rate schedule updates, submetering, and master meter requests.
Utilize technology and reporting tools to improve expense control and process efficiency.
Complete required training and comply with all Fairfield standards and applicable regulations.
Work safely and cooperatively with others, including supervisors.
Adhere to performance standards despite stressful conditions.
Communicate effectively and respectfully to ensure exceptional customer service.
Follow all federal, state, and local laws and Company policies.