Utility Customer Service Specialist

City of Galveston • Galveston, TX

1d • Onsite

About The Position

Under general supervision, the Utility Customer Service Specialist is responsible for performing a variety of utility billing, cashiering, and customer service functions. The position serves as a primary point of contact for utility customers, providing information, resolving concerns, and processing service requests in a professional and timely manner. This role supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; and performs other duties as required or assigned. Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.

Requirements

• High School diploma or equivalent; AND two years of experience in general staff support; OR an equivalent combination of education and experience.
• Proficient with data entry systems and office software (e.g., Microsoft Office, billing software).
• Skilled in organizing work, managing time effectively, and maintaining attention to detail in a high-paced environment.
• Ability to interpret and explain City policies and utility procedures clearly to customers.
• Proficient in handling monetary transactions accurately.
• Basic understanding of accounting and bookkeeping principles.
• Strong customer service skills and the ability to handle sensitive situations with diplomacy, fairness, and professionalism.
• Knowledge of utility billing procedures and practices.
• Knowledge of City organization, operations, policies, and procedures.

Nice To Haves

• Customer service experience preferred.

Responsibilities

• Provide customer service in person and by phone regarding utility accounts, billing inquiries, and service requests.
• Assist customers with starting and terminating utility services.
• Arrange and maintain customer payment plans as appropriate.
• Process daily work orders for meter technicians, including service connections, disconnections, and investigations.
• Collect, receipt, and balance payments received from customers for utility services.
• Prepare monthly activity and reconciliation reports.
• Perform high-volume data entry tasks with a high level of accuracy.
• Ensure compliance with City policies, procedures, and applicable regulations.
• Maintain confidentiality of customer records and transactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED