Utility Customer Service Manager (Class Code 3456)

City of New Orleans • New Orleans, LA

1d

About The Position

Professional, supervisory, and administrative work managing and leading supervisory teams in one of the following functional areas: Customer Operations (Meter Reading, Plumbing Inspections, House Connections); Customer Service (Call Centers, Electronic Communications, and In-Person Customer Service); Billing and Accounts Receivable (Revenue Collections, Billing Review and Adjustments, Hearings); or Key Accounts Manager (Lead). The work includes planning, developing, and evaluating policies, programs, and procedures to ensure the most effective and efficient utilization of resources, as well as related work as required.

This is an original entrance examination. Candidates are rated on training and experience, weighted 100%. Related previous experience may be considered for qualification purposes, but experience credit in the rating is limited to experience gained within the last ten years. The position requires a bachelor's degree, qualifying customer-service-related experience including supervisory or management experience, and a valid driver's license. Domicile requirements are currently waived for application; additional domicile exceptions may be considered case by case. Background investigation, substance abuse screening, and a medical examination or screening may apply in accordance with the stated conditions. The City of New Orleans and Sewerage and Water Board provide equal employment opportunity and use E-Verify to confirm employment eligibility for newly hired employees.

Requirements

• Bachelor's degree from an accredited college or university.
• Five years of experience in Call Center, Communication Centers, Billing and Accounts Receivable, Field Services, or related Customer Service functions, including two years of management or supervisory experience.
• Possession of a valid driver's license.

Responsibilities

• Manage and lead supervisory teams in an assigned functional area: Customer Operations, Customer Service, Billing and Accounts Receivable, or Key Accounts Manager (Lead).
• Plan, develop, and evaluate policies, programs, and procedures to ensure effective and efficient utilization of resources.
• Perform related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager