Utility Complaints Investigator Trainee, PUC
About The Position
The Pennsylvania Public Utility Commission (PUC) is seeking motivated individuals with excellent communication skills to join them as a Utility Complaints Investigative Trainee. This position involves investigating complaints and payment arrangement requests from utility consumers. The role includes a comprehensive one-year training program with classroom, one-on-one, and on-the-job training to prepare individuals to independently investigate and resolve informal consumer utility complaints. Successful completion of the training program leads to a promotion to Utility Complaints Investigator with a salary increase. This is an opportunity to start a promising career with the PUC.
Requirements
- One year as a Utility Termination Investigator (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Five years of customer service or claims processing experience which includes obtaining, providing, and evaluating information, including or supplemented by one year of experience in the collection, compilation, investigation, and evaluation of information to determine compliance with and enforce rules, regulations, and statutes; or
- An equivalent combination of experience and training that includes one year of experience in the collection, compilation, investigation, and evaluation of information to determine compliance with and enforce rules, regulations, and statutes.
- Must meet the PA residency requirement.
- Must be able to perform essential job functions.
Responsibilities
- Develop understanding of rules, regulations, and laws related to utility complaints.
- Take part in formal and on-the-job training to build investigative skills.
- Help investigate, evaluate, and resolve informal consumer utility complaints.
- Ensure all parties have a fair chance to present and challenge information.
- Assist in preparing findings, documenting results, and supporting compliant resolutions.
- Perform basic intake tasks such as answering calls, emails, or online submissions.
Benefits
- Promotion to Utility Complaints Investigator with an increase in salary upon successful completion of the training program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
