Utility Clerk- Water Office

City of Globe•Globe, AZ

11d•Onsite

About The Position

Performs technical, administrative, and clerical work in the billing and coordination of utility and other public works services. This position is classified as a finance department position and works daily under the general supervision of the Water Office Supervisor.

Requirements

High School diploma or GED
Two-year experience working with customers while balancing multiple duties and responsibilities.
Working knowledge of computers and electronic data processing
Working knowledge of modern office practices and procedures
Working knowledge of governmental utility billing principles and practices
Some knowledge of public works operations
Ability to perform arithmetic computations accurately and quickly
Ability to communicate effectively verbally and in writing
Ability to establish successful positive working relationships
Ability to work under pressure and/or frequent interruptions
Ability to work with angry or difficult customers

Nice To Haves

AA in accounting or related field

Responsibilities

Receives telephone calls and citizen visits concerning utility billings or various other services; handles questions and matters of a more technical nature; responds to citizen complaints.
Balance daily till and prepare daily bank deposit.
Accept and process payments and fees in CASELLE and online.
Process penalties for delinquent Utility accounts
Prepare and mail delinquent notices
Pursue collection of delinquent Utility accounts; including establishing and monitoring payment schedules and creating civil court summons for said collections
Process work orders for utility disconnections, reconnections, new orders, and other public works service requests.
Oversee accuracy of meter readings and direct rereading of meters when there are inconsistencies.
Oversee billings for correctness and accuracy, recalculates any bills that have been issued improperly.
Create and submit bill file to outsourced printers for mailing.
File; Utility applications, terminations, and payment stubs; Civil court summons and dismissals; Service orders and Blue stakes
Schedule monthly billing cycles via Microsoft Outlook
Schedule deliveries, removals, exchanges, and repairs with Right Away Disposal (our third-party trash company)
Perform other duties as assigned.