UTILITY CLERK

CITY OF TAYLOR•Taylor, TX

1d•$19 - $23•Onsite

About The Position

This is a moderately complex technical bookkeeping position requiring knowledge of maintaining utility customer account files and strong cash handling skills. Greet and receive payments from the general public.

Requirements

Knowledge of modern office practices, procedures and equipment.
Knowledge of standard clerical techniques.
Knowledge of standards and methods of customer account maintenance.
Knowledge of basic bookkeeping and billing practices.
Knowledge of effect of seasonal weather and activity variations on utility consumption.
Knowledge of cash handling and reconciling a cash drawer accurately on a daily basis.
Ability to make varied arithmetic computations and tabulations rapidly and accurately.
Ability to establish and maintain effective working relationships with employees and the general public.
Ability to understand and carry out moderately complex oral and written instructions.
Ability to operate a computer and the ability to develop such skill in a reasonable period of time and operate a 10-key calculator/adding machine.
Ability to use personal computers and Microsoft software (Excel, Word).
Ability to maintain accurate records.
Ability to detect and analyze indicated metering abnormalities in relation to past consumption patterns, seasonal variations, and other pertinent factors, and to draw reasonable conclusions.
High school diploma or GED.
Previous training on computer, 10-key (touch), telephone systems, and other general office equipment.
1 year experience in customer service and/or cash handling.

Nice To Haves

May be required to be bondable and/or hold or obtain certification as a Notary Public.
Bilingual a plus.

Responsibilities

Greets the public in person or via telephone, responding to utility billing and general City questions and requests and referring complex issues to the appropriate person.
Work as a cashier receiving utility payments, balancing cash drawer daily.
Balances and posts daily receipts for accounts receivable and prepares daily bank deposits; reconciles deposits with computer printout; prepares adjustment entries for accounts.
Process and maintain changes in customer names, addresses, account status or meter locations from work orders; makes manual corrections in master listings and codes changes for computer; checks change listing for accuracy prior to file update; makes corrections; checks updated master listings against manual entries.
Checks error messages to detect abnormal metering information; compares past consumption patterns and other known conditions to determine need for rereading or investigation; orders rereading or service department investigation where indicated; makes necessary corrections for billing.
Setup new residential and commercial utility accounts and airport hangar rentals.
Prepare second notices of past due accounts and prepare cut-off list for service department.
Provides meter location information by street address, physical location and meter route book; assists in maintaining route and meter maps and sets up new accounts and reading routes.
Researches and compiles account histories of consumption patterns, past service calls, and similar information to assist in resolving disputed billing or service maintenance inquiries.
Assist with bad debt accounts in researching and locating customers before bad debt accounts are sent to collection agency.
Assist with routine reporting for open records requests, trash service and requests from management.
Prepares payment imports and bank drafts for customer payments received electronically.
Perform other related duties as assigned.