Utility Billing Specialist

City of Danville•Danville, KY

11d

About The Position

THE CITY OF DANVILLE: The City of Danville is located 35 miles southwest of Lexington and is a thriving community with a population of 17,000. The City is a municipal government agency with a highly efficient infrastructure providing a broad range of public services: water and wastewater treatment, police and fire services, 911 emergency dispatch services, parks and recreation, cemeteries, and public works. The City of Danville is also the business hub to a 5 county, 100,000 +region with quality school systems and a highly educated workforce. Position: Utility Billing Specialist Pay Classification: Non-exempt Job Classification: Full-time Pay Grade: U-3 Location: 445 West Main Street, Danville, KY 40422 Department: Utility Administration Responsible To: Utility Billing Manager Position Summary: Under direct supervision of the Utility Billing Manager, will administer the City’s monthly billing process for utility customers. The position is responsible for the preparation of the monthly utility billing cycle as well the auditing of accounts to ensure accuracy of the utility billing process. Supervisory Responsibilities: None

Requirements

Strong knowledge of Microsoft Office Word and Excel.
Excellent verbal and written communication skills.
Ability to work in a team environment, with the ability to work across all levels of City officials, employees, agencies, organizations, and the general public.
Strong customer service skills.
Ability to follow assigned instructions and directives.
Technical aptitude with the ability to learn and utilize utility billing systems and other various software programs.
Ability to work with minimal supervision.
Proven ability to work with a high level of confidentiality.
HS Diploma or GED
1-3 years of documented accounts receivable, billing, or administrative experience in a professional environment.
Must have a valid and current driver’s license.
Ability to lift up to 30lbs occasionally.
Walking, twisting, stooping, and bending on a regular basis.
Must be able to sit at a workstation for extending periods of time.

Nice To Haves

Associate degree in business administration, accounting, or related filed is preferred.

Responsibilities

Responsible for conducting monthly audits of utility billing accounts along with developing reports of the audit results.
Utilizes utility software to load and unload water meter data monthly.
Required to make monthly utility account adjustments under the direction of the Utility Billing Manager.
Prepares monthly billing files for distribution to 3rd party printing services.
Serves as backup for water utility front-office staff and assist in responding to customer inquiries regarding their utility accounts.
Performs other duties as assigned.