Utility Billing Analyst

The Scion Group • Chicago, IL

6d • $55,000 - $65,000 • Onsite

About The Position

Scion is paving a path in student living and we’re seeking a talented Utility Billing Specialist to join us in executing our vision. This position will focus on managing the resident utility billing process for all of Scion’s communities. This Utility Billing Specialist will complete monthly resident utility billing while providing customer service support for utility inquiries as well as serve as liaison between communities and our utility expense management partner. The Utility Billing Specialist is a critical thinker, that excels in a fast-paced, agile, corporate environment, who is comfortable with quickly re-prioritizing. This role demands an eye for detail, well-honed organizational skills, strong problem solving and analytical skills, and a commitment to excellence. This position is based out of our Chicago HQ and is fully on-site.

Requirements

• College graduate with one year of utility billing experience.
• Proficient in Microsoft Office.
• Strong Microsoft Excel skills.
• Works well independently and as a member of various teams.
• Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
• Values and fosters a sensitive and supportive approach to a diverse working and living environment.

Responsibilities

• Acts as liaison between utility expense management partners and Communities.
• Partners with UEM provider to ensure timely receipt of utility bills and coordinate payment of all utility bills
• Analyzes utility data to identify anomalies such as high or low usage and works together with community teams to determine the cause.
• Completes timely and accurate monthly resident billing in accordance with state and local regulations
• Troubleshoots issues that may occur to ensure bills are sent in a timely manner
• Provides customer support for utility related inquires.
• Participates in industry and company trainings to stay current on system requirements.
• Reports on data as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees