Utility Billing Technician
About The Position
The City is seeking a detail-oriented and service-minded professional to join our Finance Department as a Utility Billing Technician. This pivotal role serves as a primary point of contact for our residents, balancing technical accounting tasks with high-level customer support. If you have a background in bookkeeping or billing and take pride in helping community members navigate their utility services with clarity and professionalism, we invite you to apply. You will manage our computerized billing systems, ensure the accuracy of municipal records, and play a vital role in maintaining the financial integrity of our city’s essential services. POSITION OVERVIEW The utility billing technician maintains the city’s monthly utility billing function including, but not limited to, managing the computerized billing system for all utility billing activities, adjusting bills as authorized by the finance director, handling customer inquiries by phone, email, and in person, reviewing accounts for misapplied payments, billing errors, address corrections, and lien related activities.
Requirements
- High school diploma or GED.
- Two (2) years of experience with accounting, billing, bookkeeping, or closely related experience.
- Proficient in Microsoft Office Suite.
- A valid Washington State driver’s license (or ability to obtain one within 30 days of hire) and two years of driving experience.
- A history of and ability to maintain safe and responsible driving that meets the city’s motor vehicle record minimum driving requirements.
- Ability to pass position relevant pre-employment screening.
- Sitting and/or standing for extended periods of time.
- Performs close computer work with repetitive motion for long periods of time; talk, listen, and hear.
- Required to stand, walk, and use hands to finger, handle, or feel.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Nice To Haves
- Prior experience with utility billing preferred.
- Prior experience using Springbrook or other utility billing software in a public agency preferred.
- Graduation from an accredited business training program with an emphasis in accounting preferred.
Responsibilities
- Maintains utility billing records for city’s sewer, water, and storm drainage utilities.
- Prepares service orders and requests for water department personnel.
- Manages computerized billing system for all utility billing activities and sends monthly utility bill data to a third-party biller.
- Adjusts bills as authorized by the finance director.
- Handles customer inquiries and complaints by phone, email, and in person.
- Reviews accounts for misapplied payments, billing errors, address corrections, and lien-related activities.
- Maintains records and processes billing for the various local improvement districts.
- Administers and maintains records and processes for the water utility’s backflow testing program.
- Provides support to the finance department.
- Transcribes information from application forms, temporary records, permits, and permanent records and files.
- Transcribes and types letters, memoranda, reports, tabulations, and other materials.
- Responsible for accurate calculations, gathers data from requisitions, statistical reports, time reports, and other records.
- Greets visitors and provides routine information and directions, notifies staff of visitor arrival.
- Maintains punctual and reliable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
