Utility Billing Technician

City of Gig Harbor•Gig Harbor, WA

3d•$34 - $43•Onsite

About The Position

The City is seeking a detail-oriented and service-minded professional to join our Finance Department as a Utility Billing Technician . This pivotal role serves as a primary point of contact for our residents, balancing technical accounting tasks with high-level customer support. If you have a background in bookkeeping or billing and take pride in helping community members navigate their utility services with clarity and professionalism, we invite you to apply. You will manage our computerized billing systems, ensure the accuracy of municipal records, and play a vital role in maintaining the financial integrity of our city’s essential services. The utility billing technician maintains the city’s monthly utility billing function including, but not limited to, managing the computerized billing system for all utility billing activities, adjusting bills as authorized by the finance director, handling customer inquiries by phone, email, and in person, reviewing accounts for misapplied payments, billing errors, address corrections, and lien related activities. The job duties and responsibilities represented in this job description do not imply that these are the only duties to be performed. Employees will be required to follow any other job-related instructions and to undertake other projects consistent with the role as requested by a supervisor. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The requirements outlined in this job description may be modified to reasonably accommodate individuals with disabilities who are otherwise qualified for employment. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Requirements

Knowledge of: Office practices and procedures, including data entry, word processing, filing, record keeping, and answering telephones.
Computers, computerized/online accounting systems and spreadsheets.
Billing, accounting, and bookkeeping principles and practices.
Preparing and maintaining electronic and paper records and files.
Ability to: Communicate effectively with other employees and the public, individually and in groups, verbally in-person and by phone, and in writing.
Make routine arithmetic computations and tabulations accurately and with reasonable speed.
Establish and maintain effective working relationships with staff, elected officials, and the general public.
Understand and carry out oral and written instructions and learn assigned administrative and clerical tasks readily within a reasonable training period.
Adhere to prescribed routines and methods of carrying out assignments.
Take initiative, work in a self-directed manner, exercise sound judgment, and retain balanced confidentiality and transparency.
Assess risks, know when to solve problems, and make consistent and informed decisions or bring issues to the supervisor for approval.
Effectively organize work priorities to meet firm deadlines.
Adhere to personal protective equipment requirements.
Skilled in: Customer service, both over the phone and in person, and effectively de-escalating angry or upset customers.
High school diploma or GED.
Two (2) years of experience with accounting, billing, bookkeeping, or closely related experience.
Proficient in Microsoft Office Suite.
A valid Washington State driver’s license (or ability to obtain one within 30 days of hire) and two years of driving experience.
A history of and ability to maintain safe and responsible driving that meets the city’s motor vehicle record minimum driving requirements.
Ability to pass position relevant pre-employment screening.

Nice To Haves

Prior experience with utility billing preferred.
Prior experience using Springbrook or other utility billing software in a public agency preferred.
Graduation from an accredited business training program with an emphasis in accounting preferred.

Responsibilities

Maintains utility billing records for city’s sewer, water, and storm drainage utilities.
Prepares service orders and requests for water department personnel.
Manages computerized billing system for all utility billing activities and sends monthly utility bill data to a third-party biller.
Adjusts bills as authorized by the finance director.
Handles customer inquiries and complaints by phone, email, and in person.
Reviews accounts for misapplied payments, billing errors, address corrections, and lien-related activities.
Maintains records and processes billing for the various local improvement districts.
Administers and maintains records and processes for the water utility’s backflow testing program.
Provides support to the finance department.
Transcribes information from application forms, temporary records, permits, and permanent records and files.
Transcribes and types letters, memoranda, reports, tabulations, and other materials.
Responsible for accurate calculations, gathers data from requisitions, statistical reports, time reports, and other records.
Greets visitors and provides routine information and directions, notifies staff of visitor arrival.
Maintains punctual and reliable attendance.