Utility Billing Manager
About The Position
Scion is paving a path in student living and we’re seeking a talented Utility Billing Manager to join us in executing our vision. This position will focus on managing the resident utility billing process for all of Scion’s communities. This Utility Billing Manager will oversee the monthly resident utility billing while providing customer service support for escalated utility inquiries as well as serve as liaison between communities and our utility expense management partner. The Utility Billing Manager is a strategic leader that excels in a fast-paced, agile, corporate environment. This role demands an eye for detail, well-honed organizational skills, strong problem solving and analytical skills, and a commitment to excellence. This position is based out of our Chicago HQ and is fully on-site.
Requirements
- College graduate with three year of utility billing experience.
- Proficient in Microsoft Office.
- Strong Microsoft Excel skills.
- Works well independently and as a member of various teams.
- Strong organizational, problem-solving, and analytical skills; attentive to detail.
- Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
- Thrives in a fast-paced environment and is comfortable with quickly re-prioritizing.
- Values and fosters a sensitive and supportive approach to a diverse working and living environment.
Responsibilities
- Acts as liaison between utility expense management partners and Communities.
- Partners with UEM provider to ensure timely receipt of utility bills and coordinate payment of all utility bills.
- Partners with other departments such as Property Accounting and Accounts Payable related to the success of the utility program.
- Responsible for accurate and timely monthly resident billing.
- Analyzes utility data to identify anomalies such as high or low usage and works together with community teams to determine the cause.
- Completes timely and accurate monthly resident billing in accordance with state and local regulations
- Troubleshoots issues that may occur to ensure bills are sent in a timely manner
- Provides customer support for utility-related inquiries.
- Participates in industry and company training to stay current on system requirements.
- Provides training to employees, revises current policies and procedures, and creates new policies and procedures.
- Reports on data as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
1,001-5,000 employees
