Utility Billing Specialist II
About The Position
The Department of Transportation and Infrastructure (DOTI) enhances the quality of life in Denver by safely and efficiently delivering effective, high quality, sustainable and equitable public infrastructure and services. Wastewater Management oversees all aspects of wastewater functions, including the construction, operation, and maintenance of the City’s sanitary and storm sewer systems, as well as administrative functions such as implementing policies, establishing cost controls and setting fees to maintain a revenue base sufficient to support operational requirements and capital improvements program, and responding to customer inquiries regarding sanitary sewer, sidewalk, and storm drainage service charges. Specifically, as a Utility Billing Specialist II you will perform technical analysis of sanitary sewer, storm drainage, and sidewalk accounts for correct billing calculations based on customer requests or discrepancies identified by technicians. Conduct in-depth research to identify changes that affect billing charges, initiate inspections to correct billing problems/charges, and verify that completed inspections are accurate based upon established criteria. Determine financial adjustments on sanitary, storm drainage, and sidewalk accounts; manage delinquencies and collections, correct and prepare adjusted invoices, and generate correspondence to communicate results to customers. Conduct detailed reviews of billing data information on customer accounts to determine accuracy. Respond to customer inquiries and explain city and agency policies, procedures, and Denver ordinances pertaining to sanitary sewer and storm drainage billing calculations. Utilize several internal billing systems, Assessor records and maps to verify ownership and parcel data, and GIS reports and aerial photography to describe to customers current and previous parcel information as it relates to parcel size, boundaries, and impervious areas. Prepare reports for title companies and assist customers with inquiries related to real estate transactions. Perform other related duties as assigned. This position is heavily oriented towards customer service, with a significant portion of time spent interacting with customers, primarily via phone and email.
Requirements
- Graduation from high school or possession of a GED, HiSET or TASC Certificate.
- Three (3) years of technical billing analysis experience which must include accounting and explanation of rules, policies, and regulations.
- Exceptional customer service skills
- Keen attention to detail
- Spreadsheet management / Experience working with Excel
- GIS skills (preferred but not required)
Nice To Haves
- Enthusiastic passion for serving the diverse communities of Denver
- Ability to interpret and apply policies and procedures
Responsibilities
- Perform technical analysis of sanitary sewer, storm drainage, and sidewalk accounts for correct billing calculations based on customer requests or discrepancies identified by technicians.
- Conduct in-depth research to identify changes that affect billing charges, initiate inspections to correct billing problems/charges, and verify that completed inspections are accurate based upon established criteria.
- Determine financial adjustments on sanitary, storm drainage, and sidewalk accounts; manage delinquencies and collections, correct and prepare adjusted invoices, and generate correspondence to communicate results to customers.
- Conduct detailed reviews of billing data information on customer accounts to determine accuracy.
- Respond to customer inquiries and explain city and agency policies, procedures, and Denver ordinances pertaining to sanitary sewer and storm drainage billing calculations.
- Utilize several internal billing systems, Assessor records and maps to verify ownership and parcel data, and GIS reports and aerial photography to describe to customers current and previous parcel information as it relates to parcel size, boundaries, and impervious areas.
- Prepare reports for title companies and assist customers with inquiries related to real estate transactions.
- Perform other related duties as assigned.
Benefits
- A guaranteed life-long monthly pension, once vested after 5 years of service
- 457B Retirement Plan
- 140 hours of PTO earned within first year
- 12 paid holidays, 1 personal holiday, 1 Wellness Day and 1 volunteer day per year
- Competitive medical, dental and vision plans effective within 1 month of start date
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
