Utility Billing Clerk

City of Blue Springs•Blue Springs, MO

6d•Onsite

About The Position

As a Utility Billing Clerk for the City of Blue Springs, you will perform general customer service and cashier duties pertaining to Utility payments. This position handles processes involved in payments and collections for water and sewer accounts. You will review cash receipts, vouchers, invoices, online bill payment processing, credit card transactions, customer service orders, customer information, and other documents for accuracy. You will also post online incoming electronic payments and reports, balance all cash received, and prepare deposits on a daily basis. Additionally, you will establish and close accounts, and receive and resolve customer inquiries and complaints. This position may perform voter registration duties and other tasks as assigned by the Utility Billing Supervisor.

Requirements

High school diploma or GED equivalent.
Data entry, cash handling, and strong customer service skills are required for this role.
Accurate 10 key abilities.
Excellent customer service skills both in person and over the phone.
Knowledge of principles and techniques of basic bookkeeping, general computer skills, Microsoft Outlook, and Windows-based programs.
Ability to handle difficult customers.
Ability to enter financial and other data accurately.
Ability to communicate effectively verbally and in writing.
Ability to understand and carry out general oral and written instructions.
Knowledge of bookkeeping principles and methods.

Nice To Haves

6 months of general office experience is preferred.
Experience in a public-facing position that required excellent communication skills is preferred.

Responsibilities

Handles processes involved in payments and collections for water and sewer accounts.
Reviews cash receipts, vouchers, invoices, online bill payment processing, credit card, customer service orders, customer information, and other documents for accuracy.
Post online incoming electronic payments and reports.
Balances all cash received and prepares deposits on a daily basis.
Establishes and closes accounts.
Receives and resolves customer inquiries and complaints.
May perform voter registration duties.
Performs other tasks as assigned by Utility Billing Supervisor.