Utility Billing Clerk - Part Time

Town of Flower Mound • Flower Mound TX 75028, TX

20h • Onsite

About The Position

Under direct supervision, receives and accounts for water and other revenue collections. This role involves heavy customer contact via phone and in person, requiring excellent communication and problem-resolution skills. The clerk will also perform general clerical duties and maintain accurate records.

Requirements

• A High School Diploma or General Equivalency Diploma (GED) is required.
• Must be able to work Monday - Friday, 12:00 p.m. - 5:00 p.m.
• A valid Texas Driver's License is required and driving record must be in compliance with Town policy.
• At least one year of customer service and cashier experience is required.
• Must submit to and pass a post-offer, non-regulated drug test and thorough background checks (including criminal history).

Nice To Haves

• Data entry operator and general office work experience is preferred.
• General working knowledge of computer operations (data entry) and accounting for money.
• Bilingual skills preferred.
• Must have speed and accuracy in the operation of 10-key calculator.
• Must have good typing skills up to 30 net words per minute, computer data entry, mathematical, communicative, and general office skills.
• Must be able to work effectively and efficiently with distraught and irate customers and maintain a pleasant personality at all times, handle multiple projects, prioritize and organize work assignments, meet deadlines, and work well under pressure and stress.

Responsibilities

• Accounts for register cash, cash payments, credit card receipts, and security of register transactions.
• Receives and processes commercial and residential deposits for utility service, water payments, and other miscellaneous fees and charges.
• Handles heavy customer contact and phone calls to answer questions, resolve problems and concerns, and address inquiries regarding accounts and payments.
• Researches customer problems, updates account information on computer, starts new accounts, and issues meters for new housing and construction projects.
• Performs general clerical and receptionist duties including typing, filing, 10-key, data entry, cashiering, and record keeping.
• Adheres to departmental, personnel, and safety policies and procedures.
• Informs supervisor of all work activities.
• Assists other departments and co-workers as needed.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED