Part-Time Utility Billing Clerk I

Eagle Mountain City • Eagle Mountain, UT

1d • $20 - $21 • Onsite

About The Position

Performs a variety of entry level bookkeeping duties as needed to expedite utility billings and processing. Works under the general supervision of the Utility Billing Supervisor. Performs ongoing day-to-day assistance to the public; apprises management and administrative staff regarding account issues and coordinates with supervisor(s) regarding delinquent accounts. Assists customers with service transfers, terminations and "new service" connects; assists with application forms; adjustments. Responds to issues, questions and problems posed by customers, in person, over the telephone, and electronically; provides general information based upon policy and practice; apprises customers regarding starting and stopping services and requirements. Receives notification of service and account issues; creates work orders related to water problems; distribute to service and maintenance personnel. Processes solid waste requests; schedules removal and delivery of containers; contacts contract collection company regarding changes in service; adjusts accounts for removal of trash rates. Operates computer to update and maintain changes in utility accounts; assures that current and terminated accounts are properly billed; assures proper billings for services provided to residents and various companies; assigns new account numbers; verifies account information through utilities departments, i.e., storm drain, wastewater, water personnel. Operates computer to enter and update account records, updates daily receipts according to balancing results; runs subtotal of receipts to balance with subtotal of accounts receivable; batches and balances payments collected. Monitors utility accounts to check for delinquencies, partial payments or prepayments. Performs related duties as required.

Requirements

• Graduation from high school with course background in accounting, bookkeeping or some other related field
• No experience necessary
• Some knowledge of bookkeeping and general accounting techniques most appropriate to computerized systems
• Personal computer operations and applications, i.e., MS Excel, MS Office, etc.
• Skill in operation of personal computer and data entry software.
• Ability to work under pressure of meeting deadlines
• Ability to communicate effectively, verbally and in writing
• Ability to communicate effectively with difficult customers
• Ability to handle multi-functions
• Ability to work proficiently and effectively in a timely manner
• Ability to problem solve
• Ability to work quickly and accurately with numbers, including addition, subtraction, multiplication and division in all units of measure using whole numbers, common fractions and decimals
• Ability to compute rate, ratio and percentages
• Ability to maintain strict confidentiality related to sensitive information
• Ability to operate personal computer in utilizing various programs to produce or compose formal documents, reports and records
• Ability to operate standard office equipment
• Ability to develop effective working relationships with supervisors, fellow employees and the public
• Must be able to type.

Nice To Haves

• Bilingual Speaker Preferred

Responsibilities

• Performs ongoing day-to-day assistance to the public; apprises management and administrative staff regarding account issues and coordinates with supervisor(s) regarding delinquent accounts.
• Assists customers with service transfers, terminations and "new service" connects; assists with application forms; adjustments.
• Responds to issues, questions and problems posed by customers, in person, over the telephone, and electronically; provides general information based upon policy and practice; apprises customers regarding starting and stopping services and requirements.
• Receives notification of service and account issues; creates work orders related to water problems; distribute to service and maintenance personnel.
• Processes solid waste requests; schedules removal and delivery of containers; contacts contract collection company regarding changes in service; adjusts accounts for removal of trash rates.
• Operates computer to update and maintain changes in utility accounts; assures that current and terminated accounts are properly billed; assures proper billings for services provided to residents and various companies; assigns new account numbers; verifies account information through utilities departments, i.e., storm drain, wastewater, water personnel.
• Operates computer to enter and update account records, updates daily receipts according to balancing results; runs subtotal of receipts to balance with subtotal of accounts receivable; batches and balances payments collected.
• Monitors utility accounts to check for delinquencies, partial payments or prepayments.
• Performs related duties as required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED