Utility Billing Assistant (Intradepartmental)
About The Position
The purpose of this position is to assist with all duties of the utility billing office, maintain utility accounts, perform regular billings, and prepare budget and audit information. This is accomplished by reviewing utility data; ensuring that all utility records are kept up properly; completing utility projects; following schedules; receiving and reviewing customer complaints; making account adjustments; perform utility billing; posting penalties; submitting work requests slips; creating new accounts; processing customer revisions; maintaining documents and spread sheets; processing work orders; compiling data; providing statistics; preparing, sending and receiving correspondence; writing off accounts; providing meter readers with schedules; loading handhelds for meter readers; and providing duties as a backup for the supervisor; set up, maintain, and/or remove ACH bank drafts on utility accounts and bank site Other duties include assisting other employees, tracking donations; communicating with the management of the meter readers; preparing manual billings; processing applicants of garbage discounts; submitting payroll timesheets; printing tax bills, back of utility bills and labels; and providing information for other departments or customers.
Requirements
- Current employee of the City of Thibodaux’s Finance Department
- Knowledge necessary to understand basic operational, technical, or office processes
- Level of knowledge equivalent to four years of high school or equivalency
- Under and including one year of experience
- Valid driver's license
- Able to pass a civil service test
Nice To Haves
- One year more of experience is preferred
Responsibilities
- Assist with all duties of the utility billing office
- Maintain utility accounts
- Perform regular billings
- Prepare budget and audit information
- Review utility data
- Ensure utility records are kept up properly
- Complete utility projects
- Follow schedules
- Receive and review customer complaints
- Make account adjustments
- Perform utility billing
- Post penalties
- Submit work request slips
- Create new accounts
- Process customer revisions
- Maintain documents and spreadsheets
- Process work orders
- Compile data
- Provide statistics
- Prepare, send, and receive correspondence
- Write off accounts
- Provide meter readers with schedules
- Load handhelds for meter readers
- Provide backup for the supervisor
- Set up, maintain, and/or remove ACH bank drafts on utility accounts and bank site
- Assist other employees
- Track donations
- Communicate with the management of the meter readers
- Prepare manual billings
- Process applicants of garbage discounts
- Submit payroll timesheets
- Print tax bills, back of utility bills and labels
- Provide information for other departments or customers
- Lead work to meter readers
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
