Utility Auditor

Entrata

1d • $17 - $27 • Hybrid

About The Position

The Utility Auditor provides utility and invoice management services for a portfolio of clients, ensuring accurate and timely processing of community utility bills and individual resident invoices. This role works closely with internal teams and external utility providers to resolve escalated invoice issues and conduct system-generated audits. The Utility Auditor is responsible for maintaining high standards of accuracy and efficiency while managing utilities on behalf of clients. For this role, we are considering candidates located in Arizona, Utah, Wyoming, Idaho, Texas, North Carolina, or Florida.

Requirements

• 2-3 years of experience working with utilities, accounts payable, or a related field.
• Strong verbal and written communication skills.
• Ability to build and maintain strategic relationships with clients and team members.
• Proficiency in Google Suite and Microsoft Office products.
• Excellent problem-solving skills and attention to detail.
• Self-motivated with the ability to work independently or collaboratively.
• Strong organizational skills to balance workload effectively.
• High school diploma or equivalent required.
• Ability to work in a fast-paced and high-stress environment
• Utilize company-approved GenAI tools to accelerate high-value deliverables.
• Exercise critical judgment as the "Human-in-the-Loop," by auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
• Ensures no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
• Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.
• Work is performed in an office (or home office) environment and requires the ability to operate standard office equipment and keyboards.
• Sedentary work.
• Repetitive work.
• Substantial movements (motions) of the wrists, hands, and/or fingers.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing, viewing a computer terminal, extensive reading, staring at a computer monitor for extended periods of time.

Nice To Haves

• Associate's degree preferred.
• Experience in property management or property management-related software is a plus.

Responsibilities

• Process client utility invoice data accurately and in a timely manner.
• Resolve invoice exceptions to ensure correct association and processing.
• Communicate with utility providers and vendors to address issues preventing invoice processing.
• Investigate and resolve discrepancies between account balances and payments.
• Perform system-generated audits on utility invoices and coordinate resolutions with clients and providers.
• Ensure adherence to standard operating procedures and follow-ups.
• Collaborate with Utility Service Managers and internal teams to meet client needs.
• Support department metrics and key performance indicators (KPIs).

Benefits

• Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
• Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
• HSA/FSA options and employer-paid disability benefits provided for eligible employees.
• Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
• Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs.
• Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community.
• Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
• Bi-annual swag drops for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED