Utilities Specialist

Arboreal Management•Hilton Head Island, SC

1d•$7 - $8•Remote

About The Position

The Utilities Specialist is a remote role that keeps utility, internet, and telecom accounts across Arboreal's portfolio paid, current and accurate. Working alongside Arboreal's existing utilities team, property managers, the accounting team and property owners, this role pays bills through utility portals, clears past-due balances before they turn into shutoffs, keeps autopay and bank details current, and makes sure bill data flows correctly from our bill management system into our accounting system. This is an added position to support a rapidly growing set of properties.

Requirements

1–2 years of experience in billing, accounts payable/receivable, or utility account administration
Strong attention to detail and comfort reconciling numbers across systems
Working proficiency with spreadsheets (Excel/Google Sheets) and billing or accounting software
Clear written and verbal English communication for coordinating with U.S.-based teams
Comfortable calling U.S. utility companies to resolve issues and negotiate payment plans
Handles payment and bank information carefully and follows payment approval controls
Ability to work 6 hours overlapping with U.S. Pacific Time business hours
Reliable home internet setup suitable for a fully remote role

Nice To Haves

Prior remote/BPO experience supporting a U.S.-based company
Experience working directly with utility vendors or municipal billing offices

Responsibilities

Set up, transfer and close utility, internet and telecom accounts as properties onboard, change banks or leave the portfolio
Investigate usage spikes, estimated reads and possible meter issues with the utility and the property manager
Review utility bills in our bill management system for accuracy (account numbers, charges, late fees) and correct them before they are paid; resolve billing disputes, including closed-account balances
Coordinate with utility vendors on service issues, account changes, and performance
Maintain accurate, audit-ready utility account records, including utility portal logins kept in a secure password manager
Partner with property managers and the accounting team on utility-related questions and escalations
Make approved utility payments through vendor portals after Accounting confirms funds are available, and share payment receipts
Monitor past-due, shutoff and final notices; call utilities to set up payment plans and prevent service disruptions
Enroll accounts in autopay wherever available and track the accounts that must be paid manually
Update bank information on utility portals when properties change banks, and resolve rejected payments
Coordinate internet and telecom invoices with the accounts payable team
Respond to utility requests in our ticketing system and manage the shared utilities email inbox
Prepare balance and payment status updates for property owners and Arboreal leadership
Help Accounting match utility payments to bank transactions