Utilities Customer Service Representative I

City of Clarksville • GAS and WATER 2215 Madison Street Clarksville, TN

6d

About The Position

This is an entry-level position in the Utilities Customer Service series. Incumbents provide customer service regarding gas, water, and/or sewer accounts and manage related data. Responsibilities include responding to inquiries, providing information on services and fees, retrieving data, establishing and closing accounts, processing transactions, collecting fees, handling service changes, balancing cash receipts, preparing and scheduling service orders, and completing clerical tasks.

Requirements

• High school graduate or equivalent.
• Three (3) years of experience in clerical, accounting, bank teller, customer service, or similar experience.
• An equivalent combination of education and experience sufficient to perform the job's essential duties.
• Knowledge of customer service principles and practices.
• Knowledge of modern office equipment.
• Knowledge of basic accounting principles.
• Knowledge of recordkeeping principles.
• Knowledge of computers and related software applications.
• Skill in providing a high level of customer service through verbal and written communication.
• Skill in performing basic accounting transactions.
• Skill in preparing routine reports.
• Skill in operating modern office equipment.
• Skill in preparing basic records and reports.
• Skill in using a computer and related software applications.
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

Responsibilities

• Provides a point of access for Gas and Water customers to pay bills, connect and disconnect services, and manage their accounts.
• Provides accurate, detailed and timely responses to inquiries from the general public, to include gas, water and/or sewer customers, with a variety of information, which includes responding to questions regarding new customer connects or disconnects, providing information on multiple services, billing, and related fees, and collecting fees, while developing and sustaining customer relationships by maintaining a friendly, professional, and courteous demeanor to provide proactive customer service at all times.
• Processes and records a variety of basic accounting transactions based within CGW billing rates and software, which includes establishing and closing customer accounts, entering transactions, processing transactions, balancing cash receipts, and preparing related records.
• Performs basic office duties, such as copying, filing, faxing, typing standard documents, preparing, sorting, and distributing mail and entering data.
• Processes service changes and schedules and dispatches service orders.
• Prepares a variety of routine logs and reports.
• Performs other related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED