Utilities Coordinator
About The Position
Exodigo is seeking a Utility Coordinator to support the execution and tracking of 811 design ticket requests and project permitting. This operations-focused role is critical in preparing projects for successful field operations and final map production. The Utility Coordinator will collaborate closely with Utility Coordinators, Project Managers, and Mapping teams to ensure utility records are requested, permits are secured, and projects are prepared accurately and on time. This position is ideal for a detail-oriented, process-driven individual with an interest in infrastructure, utilities, or operations.
Requirements
- 2–4 years of relevant experience in utility coordination, permitting, or project operations
- Strong attention to detail and ability to follow structured workflows
- Clear written and verbal communication skills
- Comfortable working with task-tracking and document management tools
- Ability to manage multiple requests and deadlines
- Interest in utilities, infrastructure, operations, or geospatial work
Nice To Haves
- Exposure to 811 design ticket workflows (internship, coursework, or prior role)
- Familiarity with Monday.com, SharePoint, or similar platforms
Responsibilities
- Submit 811 design ticket requests to state and local One Call Centers.
- Coordinate with the Authority Having Jurisdiction (AHJ), municipalities, utility owners, and other external stakeholders to determine project-specific permitting requirements.
- Obtain permits and approvals from municipalities, utility owners, or other stakeholders.
- Review permit requirements during project scoping and provide cost and timeline estimates for inclusion in client proposals.
- Manage permit submissions and payment workflows following client or internal Notice to Proceed (NTP).
- Verify ticket details and ensure required information is accurate and complete.
- Track ticket confirmations, response deadlines, and statuses in Monday.com.
- Contact utility owners to request available records (maps, PDFs, shapefiles, etc.).
- Follow up on outstanding requests and escalate issues when utilities are unresponsive.
- Review incoming utility records for basic completeness and usability.
- Upload records to SharePoint following Exodigo standards.
- Update internal teams on ticket status and support weekly reporting.
- Follow jurisdiction-specific requirements and internal SOPs.
Benefits
- Equal opportunity employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
