Utilities Control Center Operator I

City of Mesa • Mesa, AZ

13h • Onsite

About The Position

Under direct supervision, this role is responsible for learning to monitor and operate the Supervisory Control and Data Acquisition (SCADA) system for water distribution, and for monitoring and recording natural gas usage and wastewater flow. The position also involves receiving after-hours customer calls, responding to inquiries, and dispatching appropriate personnel. This requires making decisions about the urgency of problems, the correct City department to handle them, and contacting on-call personnel. This is a trainee position, learning the duties of a Utilities Control Center Operator II, and incumbents receive close-to-general supervision. Employees are eligible for promotion to Utilities Control Center Operator II after one year of service, contingent upon successful completion of on-the-job training, positive performance evaluations, and initial City probation. Failure to complete training and promotion within two years may result in transfer, demotion, or termination. This class is FLSA nonexempt.

Requirements

• Graduation from high school or GED.
• 6 months - 1 year of full-time employment in at least one of the following: water supply system, water distribution system, natural gas distribution system, wastewater system, electric distribution system, or closely related operation.
• Must possess a Grade 1 (or higher) Water Treatment System Operator or Water Distribution System Operator certification from the Arizona Department of Environmental Quality (ADEQ) or equivalent certification from another state through reciprocity by application date.
• Must obtain Grade II Water Treatment System Operator or Water Distribution System Operator certification from the ADEQ within 24 months of hire or promotion.
• Must obtain certification as a gas system operator in accordance with 49 Code of Federal Regulations (CFR) within one year of hire or promotion date.
• Must possess a valid Arizona Driver's license.
• Must possess a Grade 1 (or higher) Water Treatment System Operator or Water Distribution System Operator certification from the Arizona Department of Environmental Quality (ADEQ) or equivalent certification from another state through reciprocity with Arizona by application date.
• Certification through reciprocity must be obtained within three months of hire or promotion.

Nice To Haves

• Certification through reciprocity must be obtained within three months of hire or promotion.
• Must obtain Grade II Water Treatment System Operator or Water Distribution System Operator certification from the ADEQ within 24 months of hire or promotion.
• Must obtain certification as a gas system operator in accordance with 49 Code of Federal Regulations (CFR) within one year of hire or promotion date.

Responsibilities

• Monitor and operate the Supervisory Control and Data Acquisition (SCADA) system for water distribution.
• Monitor and record natural gas usage and wastewater flow.
• Receive after-hours calls from City of Mesa customers.
• Respond to customer inquiries.
• Dispatch appropriate personnel as required.
• Make determinations regarding the urgency of problems.
• Identify the appropriate City department to handle problems.
• Contact stand-by-duty personnel.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED