Utilities Assistant General Manager- Administration & Risk Services

City of Anaheim•Anaheim, CA

1d•Onsite

About The Position

The City of Anaheim Public Utilities Department is seeking a highly experienced and strategic leader to serve as its next Assistant General Manager – Administration & Risk Services. This position plays a critical role in planning, directing, managing, and overseeing the programs, services, and operations of the Administration and Risk Services Division within the municipally owned electric and water utility. The Administration and Risk Services Division provides oversight of key functional areas, including Enterprise Risk Management, Environmental & Safety Services, Customer Services, and Customer Information Services. This position ensures effective coordination across City departments and external partners while delivering high-level, complex administrative support to the Utilities General Manager. The ideal candidate will be a collaborative and forward-thinking leader with demonstrated experience managing diverse utility operational areas and leading through complexity. They will possess a strong background in risk management, organizational leadership, and public sector administration, along with a proven ability to develop and implement strategic initiatives. The successful candidate will excel at building cross-functional partnerships, ensuring compliance with federal and state regulations, fostering a culture of safety and accountability, and delivering high-quality services to both internal and external stakeholders. Strong communication skills, sound judgment, and a commitment to continuous improvement are essential.

Requirements

Eight years of increasingly responsible experience in the energy risk management, power contract administration, safety, environmental compliance, legislative and regulatory activities of a public utility, including four years of administrative and supervisory responsibility.
Bachelor’s degree from an accredited college or university with major course work in business administration, economics, public administration, finance, or a related field.
Knowledge of public utility energy risk management principles, including program development and management, accounting and auditing, power supply planning; principles and practices of power pooling and control area operations; energy and water-related legislation and regulations; development of customer service program and administration; federal and state energy tariffs and protocols; principles and practices of program development and administration; contract negotiation techniques and strategies; statistical, financial and economic analyses; research and data collection; principles and practices of municipal budget preparation and administration; principles of supervision, training, and performance evaluation; pertinent federal, state, and local laws, codes, and regulations.
Ability to develop, oversee and manage comprehensive public utilities risk management programs, oversee a multifaceted environmental services operation for both water and electric services; and the department’s legislative, regulatory affairs and safety program; oversee, direct, and coordinate the work of program managers and supervisors; select, supervise, train, and evaluate staff; participate in the development and administration of division goals, objectives, and procedures; prepare and administer large program budgets; prepare clear and concise administrative and financial reports; ensure appropriate risk management systems are in place; ensure appropriate customer billing procedures are in place and accurate records and reports are maintained; recognize and plan for changing technologies and utility systems, interpret and explain complex energy risk management, accounting, and contract principles; provide advice to policymakers; maintain familiarity with federal, regional and state issues and be able to identify possible problems and recommend strategic solutions; analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals; research, analyze, and evaluate new service delivery methods and techniques; interpret and apply federal, state, and local policies, laws, and regulations; communicate clearly and concisely, both orally and in writing; and establish and maintain effective working relationships with those contacted in the course of work.
Possession of a California valid driver's license.

Responsibilities

Plan, direct, manage, supervise, coordinate, and/or oversee the activities and operations of energy risk management, legislative and regulatory affairs, safety and environmental services, emergency preparedness, customer service, and customer information systems.
Develop, implement and manage wholesale energy risk management activities that set guidelines for energy traders and addresses counterparty credit risks; oversee the energy market and counterparty status; update and revise risk management policies and program to adapt to changing market conditions and applicable regulations.
Develop the department’s legislative and regulatory priorities; develop positions on legislation based on their potential impacts to the department’s operations and cost exposure; collaborate with elected officials to garner support for the department’s legislative platforms in coordination with the City Manager’s Office.
Implement, manage, and update internal risk management programs, including identification of risks specific to the utility industry as well as regional and local risks, development of mitigation strategies with department subject matter experts, and coordination with industry groups to support public utility priorities.
Participate in negotiations and development of power supply agreements to ensure wholesale power supply contractual terms, counterparty creditworthiness, and energy risk management concerns are addressed.
Oversee customer services for the department including call center, 311 services, billing, and credit and collections services.
Address customer escalations, bill disputes, and resolution of issues related to bill payments.
Manage customer information system management, data protection, and technology improvements.
Direct safety and environmental services for the department, ensuring compliance with regulations; develop continuous improvements in the safety culture program that is inclusive of other divisions and collaborates with the City’s safety program.
Manage emergency preparedness for the department, and develop training exercises to prepare for catastrophic events requiring mutual aid and coordination with the City’s Emergency Operations Center.
Perform related duties as required.