USMA Operations Manager
About The Position
The Lead/Head, USMA Business Planning is a senior strategic leadership role that owns and drives the broader finance and planning cycle for US Medical Affairs (USMA), shaping how the organization plans, prioritizes and executes against enterprise strategy. The role owns the integrated USMA business planning capability (iMAP) – unifying strategy, medical plans, initiatives, resources, budgets, payments and milestones into a single operating model – and gives CIME and USMA leadership one consolidated, decision-ready view of the portfolio and the actions required to advance it. Working directly with the Finance Director, the Lead/Head coordinates the key forums that govern the USMA planning cycle — including the franchise forums — and independently owns the agendas, milestones, timelines, due dates and organizational scorecard that keep USMA aligned and on track. The Lead/Head builds and leads a future-fit, AI-enabled SPM and Business Specialist organization in partnership with the CIME Innovation team, and works as a trusted strategic partner to the Head of CIME, the USMA Vice President, Franchise Heads, the Finance Director, Commercial OLT Business Planning Leads and GMA MESO leadership. This is an elevated, enterprise-facing role that combines strategic influence, senior people leadership and hands-on portfolio ownership across a complex, matrixed medical organization — with the expectation that the Lead/Head independently leads the USMA finance and planning cycle and the integrated medical planning process end-to-end, rather than simply supporting it.
Requirements
- Bachelor's degree in business, science, healthcare, technology or a related discipline.
- 8+ years of pharmaceutical experience ideally in Medical Affairs
- Progressive, senior leadership experience across business planning, portfolio/program management and operations, including leading through influence in a complex, matrixed enterprise environment.
- Demonstrated experience leading professional teams and people leaders, including objectives, coaching, performance management, development and succession.
- Strong portfolio judgment, risk management and executive escalation.
- Strong financial and business acumen, with demonstrated experience owning an end-to-end financial planning cycle (e.g., Mid-Term Planning/MTP) — consolidating inputs, generating insights and building the narrative for enterprise financial and portfolio reviews (e.g., MTP/RBU or equivalent) — ideally gained working directly with a Finance Director or senior finance partner.
- Ability to influence senior stakeholders and align franchises and functions without relying solely on direct authority.
- Excellent planning, facilitation, synthesis and executive-communication skills, with demonstrated ability to tell a clear, compelling portfolio story to senior leadership.
- Proficiency with portfolio/project management tools, Microsoft 365, analytics and responsible use of AI.
- Working knowledge of compliance, quality and governance expectations.
Nice To Haves
- MBA, MS or relevant advanced degree.
- PMP, portfolio management or equivalent certification.
- Medical Affairs, Oncology or pharmaceutical experience.
- Experience leading an enterprise PMO, business planning, strategy execution or portfolio organization, including leading large-scale, cross-functional forums or all-hands meetings.
- Experience leading a geographically distributed or cross-border team, and familiarity with enterprise planning platforms such as Anaplan.
Responsibilities
- Own and continuously evolve the integrated USMA business planning capability (iMAP), independently translating enterprise strategy into an integrated portfolio, annual plans, milestones and measures, and positioning USMA as a model for future-fit medical planning.
- Lead, elevate and develop the franchise/function-aligned SPM organization, carrying direct accountability for driving — in a clear and consistent way — the integrated USMA medical planning process across the team; set strategic objectives and standards, allocate work against enterprise priorities, manage performance, and build capability and succession for the next generation of SPM talent.
- Lead the USMA Operations Manager and the Business Specialist organization, including oversight of purchase orders, invoicing and budget rephasing in Anaplan, ensuring consistent, high-quality operational services and development across the team.
- Assess demand and capacity across the SPM and Business Specialist teams and flexibly deploy or rebalance support against business priority, workload and risk, while building deep Tumor expertise across the Project Manager book of work.
- Independently own and drive the USMA planning rhythm and decision-making forums — including coordinating the franchise forums — setting and managing the agendas, milestones, timelines, due dates and the USMA organizational scorecard, and establishing common platforms, lexicon, governance, standards, tools, dashboards, tracking and escalation routes across every TA Franchise.
- Own and drive the broader USMA finance and planning cycle end-to-end, working directly with the Finance Director. Lead the Mid-Term Planning (MTP) process from start to finish — consolidating inputs across franchises and functions, generating insights, and reviewing and challenging the outputs with the relevant functional leaders — and partner with the USMA Vice President to build the USMA narrative for MTP and Reporting Business Unit (RBU) financial reviews ahead of submission.
- Serve as the primary voice of the USMA portfolio, giving CIME, USMA leadership, the USMA Vice President and Franchise Heads a clear, decision-ready narrative of strategic alignment, execution reliability and team performance.
- Lead or sponsor USMA's most complex cross-franchise, cross-functional and transformation priorities, representing USMA in enterprise-wide forums including MALT and Commercial OLT.
- Lead the entire USMA organization through the operations and planning process for the ONX and USMA All Hands meetings, directing all franchise sub-teams and SPM involvement to ensure the Franchises are fully and successfully supported.
- Define and continuously improve business planning methods, tools, templates, systems, service expectations and ways of working, standardizing a coherent, enterprise-wide approach to project management and prioritization across USMA.
- Own organization design, hiring, onboarding, performance, coaching, development, succession, engagement and team effectiveness across the SPM and Business Specialist function, building a strong talent pipeline and leadership bench.
- Partner with the CIME Innovation team to advance the future-fit Ways of Working for the SPM and Business Specialist organizations, simplifying processes and embedding digital and AI tools in support of the AI2030 mission to improve quality, speed, insight and consistency.
- Ensure work follows applicable policies, quality requirements, governance expectations and financial controls.
Benefits
- short-term incentive bonus opportunity
- equity-based long-term incentive program
- retirement contribution
- commission payment eligibility
- qualified retirement program [401(k) plan]
- paid vacation and holidays
- paid leaves
- health benefits including medical, prescription drug, dental, and vision coverage
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What This Job Offers
Job Type
Full-time
Career Level
Senior
