Usher

San Jose Arena ManagementSan Jose, CA
4d$22Onsite

About The Position

As a Part-Time Usher, you will be a key member of our Guest Experience team, responsible for creating a safe, welcoming, and memorable experience for all visitors at SAP Center and Tech CU Arena. You'll uphold our Team Teal Pioneering Principles and serve as a front-line ambassador of Sharks Sports & Entertainment. This is a union position represented by SEIU Local 1877.

Requirements

  • Ability to work various shifts, weekends, possibly holidays, and late nights.
  • Demonstrated situational awareness skills to be able to identify issues and opportunities.
  • Able to read, comprehend and articulate ticket information.
  • Must be able to think critically and articulate directions to guests.
  • Ability to work effectively with a variety of guests to ensure all needs are met.
  • Be able to communicate information in a positive manner, even when the others are not positive.
  • Must be dependable by maintaining acceptable attendance and punctuality.
  • Ability to follow instructions.

Responsibilities

  • Consistently provide a high level of customer service by answering any questions guests have regarding directions, events, or parking.
  • Assist with the security screening of guests to ensure a safe environment for all guests in attendance
  • Properly enforce the building entry and exit policies and enforcement of the prohibited items list.
  • Scans tickets at arena entry points and verifies tickets at aisles to ensure guests are seated correctly in the appropriate section.
  • Tours assigned area to monitor and assist guests in their seating area with concerns or questions.
  • Ensures proper access to Club and Lounge premium service areas, providing a high level of service.
  • Ensures proper access to floor seating area for ticketed and general admission events.
  • Assists with WCA and ASL guest seating areas, briefing guests upon arrival of emergency procedures.
  • Monitors Penthouse Terrace, Plazas, and suites to ensure proper access, assists as appropriate to enhance the hospitality experience.
  • Helps keep assigned area clean and free of debris.

Benefits

  • Competitive compensation
  • 401K (pre-tax and Roth options) after meeting hour requirements
  • Employee referral bonus program
  • Employee recognition program
  • Complimentary or discounted sports and event tickets
  • Discount in the Sharks Pro Shop
  • Food and beverage discounts when working (excluding alcohol)
  • Spot Pet Insurance
  • Give Virtual Care (GVC)
  • Complimentary Barracuda tickets
  • Complimentary ice skating at Sharks Ice (San Jose, Fremont, and Oakland)
  • Discount on various hockey programs at Sharks Ice
  • Fun work environment
  • An inclusive culture that values diversity of background and a passion to improve our SSE's commitment to change with impact on our community and industry
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