Usher

San Jose Arena Management•San Jose, CA

4d•$22•Onsite

About The Position

As a Part-Time Usher, you will be a key member of our Guest Experience team, responsible for creating a safe, welcoming, and memorable experience for all visitors at SAP Center and Tech CU Arena. You'll uphold our Team Teal Pioneering Principles and serve as a front-line ambassador of Sharks Sports & Entertainment. This is a union position represented by SEIU Local 1877.

Requirements

Ability to work various shifts, weekends, possibly holidays, and late nights.
Demonstrated situational awareness skills to be able to identify issues and opportunities.
Able to read, comprehend and articulate ticket information.
Must be able to think critically and articulate directions to guests.
Ability to work effectively with a variety of guests to ensure all needs are met.
Be able to communicate information in a positive manner, even when the others are not positive.
Must be dependable by maintaining acceptable attendance and punctuality.
Ability to follow instructions.

Responsibilities

Consistently provide a high level of customer service by answering any questions guests have regarding directions, events, or parking.
Assist with the security screening of guests to ensure a safe environment for all guests in attendance
Properly enforce the building entry and exit policies and enforcement of the prohibited items list.
Scans tickets at arena entry points and verifies tickets at aisles to ensure guests are seated correctly in the appropriate section.
Tours assigned area to monitor and assist guests in their seating area with concerns or questions.
Ensures proper access to Club and Lounge premium service areas, providing a high level of service.
Ensures proper access to floor seating area for ticketed and general admission events.
Assists with WCA and ASL guest seating areas, briefing guests upon arrival of emergency procedures.
Monitors Penthouse Terrace, Plazas, and suites to ensure proper access, assists as appropriate to enhance the hospitality experience.
Helps keep assigned area clean and free of debris.

Benefits

Competitive compensation
401K (pre-tax and Roth options) after meeting hour requirements
Employee referral bonus program
Employee recognition program
Complimentary or discounted sports and event tickets
Discount in the Sharks Pro Shop
Food and beverage discounts when working (excluding alcohol)
Spot Pet Insurance
Give Virtual Care (GVC)
Complimentary Barracuda tickets
Complimentary ice skating at Sharks Ice (San Jose, Fremont, and Oakland)
Discount on various hockey programs at Sharks Ice
Fun work environment
An inclusive culture that values diversity of background and a passion to improve our SSE's commitment to change with impact on our community and industry