Usher - PT Seasonal - Gilford, NH

Live Nation Entertainment•Gilford, NH

2d•Onsite

About The Position

WHO ARE WE? The BankNH Pavilion (BNHP) stands as one of the top concert venues in the U.S., frequently ranked in the top ten by USA Today and nominated 12 times for the ACM Venue of the Year, winning the honor in 2023! Known for its high customer and employee satisfaction, BNHP has earned a strong reputation, ranking in the top 5 amphitheaters nationwide for both categories. The venue is a premier place to work in the summer, offering a vibrant and engaging atmosphere for music lovers and industry professionals alike. Originally established in 1996 by the Harding family with a focus on hospitality, BNHP elevated its profile significantly in 2018 through a strategic partnership with Live Nation Entertainment. Live Nation, a leader in live entertainment and eCommerce, owns Ticketmaster, Live Nation Concerts, and Front-Line Management Group, and operates over 45 venues across the United States. This collaboration has helped BNHP attract even more celebrated artists to New England, further solidifying its role as a top music destination. WHO ARE YOU? Are you passionate about assisting others and being part of a team? At BNHP, we value resourceful and innovative team members who embody a collaborative spirit. If this sounds like you, read on! You are passionate about assisting others and live music. You are resourceful, motivated, and committed to your work. You maintain a positive attitude and have the energy and enthusiasm to problem solve on the fly. You enjoy teamwork and take pride in success! WHAT WE VALUE: Safety First: Ensuring a safe environment for both employees and guests is our top priority. Care: We believe in showing care in everything we do. Encore: Creating moments of service excellence for everyone. Efficiency: Staying organized and efficient allows us to deliver the best experiences. The Role: As an usher or ticket taker, you help to ensure safety, maintain the cleanliness of the venue, and engage with guests to assist with their needs before, during, and after the show. Both positions require standing for long periods of time.

Requirements

Must be at least 18 years of age
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+

Nice To Haves

At least 1+ year in a guest service role preferred

Responsibilities

Greet guests, assist guests with locating their seats and examine tickets for entry to various seating levels around the venue throughout the event.
Ticket verification includes either wrist banding or stamping the hands of patrons once their section has been verified.
Assist with keeping the venue safe, clean, and presentable to the guest. This includes cleaning seats prior to each show, in addition to checking the condition of seats and notifying Maintenance should a loose seat or other safety concern be found.
Resolve guest complaints/problems and/or bring the guest to the appropriate member of Management to handle
Aiding guests with special needs, such as helping with seat accommodations
Guide guests to exits or provide other instructions/assistance in case of emergency
Be knowledgeable of all seating configurations, as well as the venue layout to be able to better serve our guests. Ushers should be able to direct any guest to any location within the venue (i.e. restrooms, food and beverage, merchandise)
Ensure that all guests are safely enjoying the show
May assist in verifying Staff credentials to generally restricted areas.
Partner with fellow band members at the end of the show to close the venue – this includes clearing the Pavilion of garbage/recyclables and bringing lost and found items to the Box Office.
Responsible for entering availability 3 weeks in advance through the ABIMM system. The employee is further responsible for communicating with the supervisor should that availability change.
Ensuring that time worked is accurately captured through the ABIMM system.
Additional tasks as requested by Management

Benefits

generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips. And of course, access to free live events through our exclusive employee ticketing program.

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