Usher

Hennepin Arts•Minneapolis, MN

2d•$16

About The Position

The Front of House Usher is a customer service role primarily responsible for greeting guests at the entrance of a venue, verifying tickets, directing them to their seats, and providing assistance with any questions or needs they may have throughout their visit, ensuring a positive and smooth experience for all patrons; this often includes tasks like managing entry flow, assisting with special needs, and maintaining a clean and welcoming atmosphere at the venue's front entrance.

Requirements

Strong communication skills: Ability to clearly and politely interact with guests, providing directions and answering questions.
Customer service focus: Prioritizing guest satisfaction and creating a welcoming environment.
Attention to detail: Accurately verifying tickets and ensuring guests are directed to the correct seats.
Physical stamina: Standing for extended periods and navigating through the venue to assist patrons.
Problem-solving abilities: Addressing minor issues and resolving customer concerns effectively.

Responsibilities

Guest greeting and ticket verification: Welcoming guests upon arrival, checking their tickets, and ensuring they have valid access to the event.
Seating assistance: Guiding patrons to their designated seats, providing clear directions and addressing any seating issues.
Information provision: Answering questions about the venue, event details, amenities like restrooms, concession stands, and exits.
Special needs support: Assisting guests with mobility limitations or other special needs to access their seats.
Crowd management: Maintaining a smooth flow of guests entering and exiting the venue, managing lines and addressing potential congestion.
Customer service: Addressing patron concerns, resolving minor issues, and ensuring a positive experience for all.
Pre-show preparation: Setting up the entrance area, checking seating arrangements, and ensuring all necessary signage is displayed.