Ticket Taker - PT Seasonal - Gilford, NH

Live Nation Entertainment • Gilford, NH

2d • Onsite

About The Position

WHO ARE WE? The BankNH Pavilion (BNHP) stands as one of the top concert venues in the U.S., frequently ranked in the top ten by USA Today and nominated 12 times for the ACM Venue of the Year, winning the honor in 2023! Known for its high customer and employee satisfaction, BNHP has earned a strong reputation, ranking in the top 5 amphitheaters nationwide for both categories. The venue is a premier place to work in the summer, offering a vibrant and engaging atmosphere for music lovers and industry professionals alike. Originally established in 1996 by the Harding family with a focus on hospitality, BNHP elevated its profile significantly in 2018 through a strategic partnership with Live Nation Entertainment. Live Nation, a leader in live entertainment and eCommerce, owns Ticketmaster, Live Nation Concerts, and Front-Line Management Group, and operates over 45 venues across the United States. This collaboration has helped BNHP attract even more celebrated artists to New England, further solidifying its role as a top music destination. WHO ARE YOU? Are you passionate about assisting others and being part of a team? At BNHP, we value resourceful and innovative team members who embody a collaborative spirit. If this sounds like you, read on! You are passionate about assisting others and live music. You are resourceful, motivated, and committed to your work. You maintain a positive attitude and have the energy and enthusiasm to problem solve on the fly. You enjoy teamwork and take pride in success! WHAT WE VALUE: Safety First: Ensuring a safe environment for both employees and guests is our top priority. Care: We believe in showing care in everything we do. Encore: Creating moments of service excellence for everyone. Efficiency: Staying organized and efficient allows us to deliver the best experiences. The Role: As an usher or ticket taker, you help to ensure safety, maintain the cleanliness of the venue, and engage with guests to assist with their needs before, during, and after the show. Both positions require standing for long periods of time.

Requirements

• Must be at least 16 years of age
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• Position requires constant walking, climbing stairs and occasional sitting, lifting and carrying 25 lbs.+

Nice To Haves

• At least 1+ year in a guest service role preferred

Responsibilities

• Greet guests, scan guest tickets upon entry to the venue, answer guest questions.
• Ticket verification includes either wrist banding or stamping the hands of patrons once their section has been verified.
• Be knowledgeable of the venue layout – all employees should be able to guide guests to any location within the venue.
• Assist with keeping the venue safe, clean, and presentable to the guest.
• Resolve guest complaints/problems and/or bring the guest to the appropriate member of Management to handle
• Guide guests to exits or provide other instructions/assistance in case of emergency
• Bring any lost and found items to the Box Office
• Be knowledgeable of all policies, particularly those surrounding re-entry, items allowed in, etc.
• Move aside/do not interfere with Security/Police personnel in the event of an incident
• Responsible for entering availability 3 weeks in advance through the ABIMM system. The employee is further responsible for communicating with the supervisor should that availability change.
• Ensuring that time worked is accurately captured through the ABIMM system.
• Additional tasks as requested by Management

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees