Usher | Part-Time | PPG Paints Arena

Oak View Group•Pittsburgh, PA

7h•Onsite

About The Position

The Usher position has a commitment to excellence in guest service and assists guests of the PPG Paints Arena in locating their seats during events. Will be required to join the union, upon invitation, following 90-day probationary period. This role will pay an hourly rate of $15.71 (per CBA). Benefits as per the union agreement. This position will remain open until September 4, 2026.

Requirements

Ability to work with minimal supervision
Strong customer service skills
Excellent problem-solving skills
Good verbal and interpersonal skills required
Professional presentation, appearance and work ethic
Ability to work irregular hours, including night shifts, weekends and holidays
Ability to interact with all levels of staff, including management
Ability to work flexible hours, including daytime, evening, weekends and holidays, as needed
Ability to understand tickets to ensure proper seating
Must have professional attitude and appearance
This position will require a large amount of stair climbing, walking, and standing to access all seating areas.
Will be required to join the union, upon invitation, following 90-day probationary period.

Nice To Haves

Position is not substantially exposed to adverse environmental conditions.
This position may be exposed to high noise levels and confined spaces.

Responsibilities

Deliver superior guest service while ensuring proper safety/sanitization protocols are being followed.
Assists guests in locating their designated seats.
Provide extra assistance if necessary.
Provide elevator service to various levels of the facility for our guests as needed.
Ensure crowd control stays at a reasonable level, and assist in any emergency situations.
Provide directional assistance by becoming knowledgeable about locations throughout the facility.
Keep aisles clear of debris/spills and guests to ensure a safe and clean environment.
Enforce rules and regulations of the building (i.e., no smoking, no throwing of objects).
Provide courtesy, respect, and professionalism to all guests and fellow employees.