Usher

Anaheim Ducks Hockey Club • Anaheim, CA

2d • Onsite

About The Position

The Honda Center is looking for enthusiastic ushers to provide excellent customer service to our guests. Ushers must maintain the Honda Center’s quality standards in creating a safe, fun, and seamless experience for all the guests. It is our goal to make our guests’ experience at the Honda Center as enjoyable and pleasant as possible. An usher presents a friendly and personal demeanor to guests at all times and is readily able to assist at all times. The ideal candidate will have experience with client-facing, in-person customer service.

Requirements

• High School diploma or equivalent
• Minimum 18 years of age
• Must possess excellent interpersonal skills and diplomacy
• Strong oral communication skills
• Ability to climb up and down stairs at varying inclines
• Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
• Ability to walk and/or stand for extended periods of time
• Flexible schedule – candidates must be able to work 80% of all monthly events; ability to work nights, weekends and holidays as required
• Ability to stand for extended periods of time
• Ability to work in various climates
• High School Diploma or Equivalent
• 0-1 Year Experience

Nice To Haves

• Experience with client-facing, in-person customer service

Responsibilities

• Assisting guests at various public gatherings or entertainment events
• Ticket taking, ticket verification, club, suite and general seating assistance, elevator assistance, program distribution, facility locator such as restrooms and all other guest relations
• Entry process into the Honda Center allowing guests’ event access, verification of valid tickets, scanner usage/knowledge, providing general directions and assisting with handouts including lifting and moving boxes to various locations
• Responsible for a variety of areas including elevators, stairwells, aisles, and lobbies
• Conduct ticket verification for assigned section, direction to specific seat, assist with resolving ticket issues and those requiring special seating needs
• Stand at the top of assigned section with the regular intervals of walking up and down the stairs to ensure guest needs are being met
• Responds in a timely manner to the guests needs and reports any concerns to the supervisor
• May be assigned to work in confined areas such as elevators
• Follows proper procedures during evacuations and emergencies
• Performs other related duties as assigned

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED