Usher

French Lick Resort•Boston, MA

4d•$17 - $17•Onsite

About The Position

Delaware North Boston Holdings is looking for part-time Ushers to join our team at TD Garden in Boston, Massachusetts. As an Usher, you will be assisting with Public Relations by maintaining proper image and generating positive public perception, boosting the guest experience. Pay $16.54 - $16.54 / hour Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer . We care about our team member's personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including: Weekly pay Training and development opportunities Employee discounts Flexible work schedules

Requirements

Ability to handle pressure effectively and ability to read
Capacity to work a flexible schedule including nights, weekends, and holidays
Ability to walk and stand for extended periods and navigate stairs and various sections of the venue
Ability to work in an environment with loud noise and flashing lights

Nice To Haves

Previous customer service experience in an arena or stadium environment is beneficial
Excellent interpersonal skills, professional and personal attitude, energetic, articulate, punctual, dependable

Responsibilities

Direct the orderly seating of guests, collection of tickets, and answer inquiries concerning the building, event, and other information
Facilitate the resolution of ticketing and seating problems, as well as guest complaints, and report any accidents or injuries
Perform necessary usher functions including attending event briefing, scanning customers tickets, maintaining order in the arena, keeping aisles and egress areas clear, operating elevators during events, securing restricted areas of the building, and working closely with supervisors to identify and resolve issues
Interact with guests to provide front-line customer service and assistance, ensuring all facility, guest, and team member policies are adhered to during events, as well as ensuring personal compliance with working terms and conditions in the Collective Bargaining Agreement
Coordinate with supervisors and management to ensure compliance with all front-of-house details