Assistant Supervisor - Usher

Kansas City Royals • Kansas City, MO

5d • Onsite

About The Position

This position is responsible for ensuring a comfortable and enjoyable experience for guests visiting Kauffman Stadium. This includes training and supervising ballpark Ushers, who are responsible for maintaining a safe and enjoyable experience for guests and safely and accurately showing fans to designated seating area.

Requirements

• Two years of supervisory experience preferred
• 5+ years Guest Service experience preferred
• Experience with Dayforce Payroll System preferred, but not required
• Available to work all home games, including holidays, weekends, and evenings
• Able to work in high-pressure environment
• Professional demeanor and excellent verbal and written communication skills required
• Must be team-oriented, extremely outgoing, and motivated
• Must be able to stand for long periods of time
• Must have availability on days, nights, weekends, and holidays

Responsibilities

• Maintain a safe and guest-friendly environment and enforce company policies
• Train and supervise Ushers
• Responsible for department personnel paperwork including disciplinary and payroll
• Responsible for scheduling employees and approving payroll using Dayforce, when needed
• Listen to guests & help address any concerns they may have
• Seek out opportunities to talk with guests & get to know season ticket members
• Be “aggressively friendly” to all guests
• Other duties as assigned

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed